IT Workplace Support Specialist

more-jobs; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

SIX is seeking an IT Workplace Support Specialist for Zürich to join the onsite Workplace IT team. This 100% office-based role provides on-site 2nd level support for Windows 11 and standard workplace services.

You will handle incidents via ITSM, manage device rollouts, and support AD/Azure AD, Intune, and Teams Rooms in collaboration with central IT and external partners.

Qualifikationen

• 2-4+ years of onsite IT support or IT service desk in enterprise environments.
• Strong Windows 11 and Microsoft 365 expertise.
• Experience with AD/Azure AD and Intune tasks.
• Basic networking knowledge for onsite troubleshooting.
• Ticketing systems experience and SLA-oriented mindset.
• German fluent; good English for documentation.
• ITIL Foundation or equivalent certification.
• Experience with large enterprise environments preferred.
• Familiarity with Teams Rooms and meeting room technology.

Aufgaben

• Provide onsite 2nd level support for Windows 11 clients and standard workplace services.
• Handle incidents and service requests via ITSM, including IMACD activities.
• Install, replace, and troubleshoot end user devices (laptops, monitors, docking stations).
• Support Microsoft 365, AD/Azure AD user and access management.
• Operate printers, meeting rooms, and collaboration tech (Teams Rooms).
• Support Intune/MEM for device enrollment, compliance, software assignments.
• Contribute to workplace standardization and lifecycle management.
• Assist with rollouts, pilots, and refresh cycles with central teams.
• Document solutions, processes, and how-tos accurately.
• Collaborate with 3rd level engineering, service providers, and stakeholders.

Kenntnisse

Windows 11

Microsoft 365

End-user support

German (fluent)

English (documentation)

Strong communication

Structured working style

Onsite support

Ticketing SLA mindset

ITIL Foundation

Teams Rooms knowledge

Tools

Active Directory / Azure AD

Intune / Endpoint Manager

Microsoft 365 Admin tools

Teams Rooms

Jobbeschreibung

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

IT Workplace Support Specialist #

Zurich |100 | Reference 7978

About the role

For our Workplace IT team, we are looking for a hands-on Level-2 Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site. Please note that the role is 100% ofiice-based.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

What You Will Do ##

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
• support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
• contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
• support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
• ensure accurate documentation of solutions, processes, and how tos
• work closely with 3rd level engineering, service providers, and internal stakeholders
• support smaller workplace IT projects and continuous improvement initiatives
• act as a reliable onsite counterpart for central initiatives and standards

What You Bring ##

• 2-4+ years of experience in onsite IT support or IT service desk (Level-1/2) in enterprise environments
• strong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• practical experience with hardware support and structured rollouts
• solid understanding of Active Directory / Azure AD and basic Intune tasks
• basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
• experience working with ticketing and asset processes, SLA oriented mindset
• high service orientation, reliability, structured working style, and clear communication
• German fluent (spoken and written); good English for documentation and support interaction
• ITIL Foundation or comparable certification
• experience in large enterprise environments
• know how around Microsoft Teams Rooms and meeting room technology
• English certification (e.g. Cambridge B2 / C1)

If you have any questions, check out our FAQ page or call Agnieszka Leputaat .

For this vacancy we only acceptdirect applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.