Senior Customer Portal Product Owner & Data Governance Lead

Lonza; Switzerland; On-site; Confidential; Full time

Job summary

Lonza in Basel, Switzerland seeks a Customer Portal and Experience Product Owner (Director level) to shape and deliver the customer-facing experience layer across Lonza platforms. You will own the workstream vision, customer journeys, product roadmap, requirements, operating model and governance, aligning with Data-as-a-Product strategy and Lonza's digital architecture.

You will collaborate with Commercial, PM, Operations, Quality, IT, Data, Security, Legal and external partners to create a

Qualifications

• Bachelor or Master in Business, Digital Product Management, Information Systems, Engineering or Life Sciences.
• Digital product leadership: vision, strategy, discovery, prioritization, roadmaps, MVP, release planning and lifecycle ownership.
• Requirements definition: develop comprehensive user, business, functional and technical requirements for the portal.
• Customer experience design: research, personas, journey mapping, service design, information architecture.
• Enterprise platforms and integration: identity & access management, APIs, workflows, data exchange, integration patterns.
• Data governance: governed data products, semantics, lineage, access controls and lifecycle requirements.

Responsibilities

• Lead the end-to-end Customer Portal and Experience workstream from strategy through execution, translating into a product strategy and prioritized roadmap.
• Define target customer experience, personas, journeys, design principles and value proposition across the lifecycle.
• Own requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, APIs and integration with enterprise systems.
• Prioritize use cases, define MVP and phased delivery with a balanced roadmap across platforms.
• Coordinate with platform initiatives to ensure forward compatibility and a coherent One Lonza experience.
• Ensure security, quality and compliance by design, including data isolation, access controls, privacy, cybersecurity and auditability.
• Define governance: ownership, decision rights, service levels and data stewardship.
• Drive cross-functional decision-making among Commercial, PM, Operations, Quality, IT, Data, Security, Legal and external partners.
• Manage scope, budget, schedule, risks and dependencies; escalate deviations through governance.
• Define success measures, validate value and drive adoption through stakeholder engagement, training and continuous improvement.

Skills

Digital product leadership

Requirements definition & translation

Customer experience design

Enterprise platforms & integration

Data governance

Regulated delivery

Education

Bachelor or Master in Business, Digital Product Management, Information Systems, Engineering, Life Sciences or related discipline

Job description

Lonza in Basel, Switzerland seeks a Customer Portal and Experience Product Owner (Director level) to shape and deliver the customer-facing experience layer across Lonza platforms. You will own the workstream vision, customer journeys, product roadmap, requirements, operating model and governance, aligning with Data-as-a-Product strategy and Lonza's digital architecture.

You will collaborate with Commercial, PM, Operations, Quality, IT, Data, Security, Legal and external partners to create a