Customer Portal Product Owner and Data Governance Lead (m/w/d) (80-100%)

Lonza Group Ltd.; Basel; Hybride; CHF 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Relocation support for eligible cand.

Lifestyle, family and leisure benefits

Competitive salary

Dynamic work culture

Inclusive workplace

Résumé du poste

Lonza Group Ltd. in Basel, Switzerland seeks a driven Customer Portal and Experience Product Owner (Director level) to shape and deliver the customer-facing experience layer through which customers collaborate with Lonza and securely access documents, governed data products, insights and digital services.

You will lead the end-to-end Customer Portal and Experience workstream from strategy through execution, translating it into a product strategy, prioritized roadmap, milestones and measurable

Qualifications

• Lead the Customer Portal and Experience workstream from strategy to execution.
• Define target customer journeys, personas and value proposition.
• Specify requirements for information architecture, data exchange, APIs and integrations.
• Prioritize MVP and phased delivery with measurable outcomes.
• Coordinate with platform initiatives for a unified One Lonza experience.
• Ensure security, data privacy, and GxP compliance by design.
• Establish governance, ownership, and service level agreements.
• Drive cross-functional decision-making across business and IT teams.
• Manage scope, budget, risks and vendor contributions.
• Define success metrics and drive user adoption.

Responsabilités

• Lead the Customer Portal Workstream: end-to-end strategy through delivery.
• Own customer experience direction across lifecycle and personas.
• Define integration and data exchange requirements with enterprise systems.
• Shape MVP and phased delivery with balance of value and feasibility.
• Coordinate portal initiatives for forward compatibility and standards.
• Embed security, privacy, and compliance by design in the portal.
• Define governance and operating model for ownership and handover.
• Align stakeholders across Commercial, IT, QA, Legal, and more.
• Oversee budget, schedule, risks, and vendor contributions.
• Drive adoption through training and stakeholder engagement.

Connaissances

Digital Product Leadership

Requirements Definition

Customer Experience Design

Enterprise Platforms

Data Governance

Regulated Delivery

Commercial & Value Orientation

Stakeholder Alignment

Program & Vendor Management

English fluent

Formation

Bachelor or Master in Business / Digital Product Management / Information Systems / Engineering / Life Sciences / Customer Experience

Description du poste

A Career at Lonza

What you’ll get

• An agile career and a dynamic work culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• In addition to a competitive salary, you can expect numerous lifestyle, family, and leisure benefits.
• Relocation support for eligible candidate

Lonza is establishing a One Lonza customer portal and experience capability as a core workstream of the Data-as-a-Product initiative under the One Lonza Program Advanced Industry.

The role is based in Basel, Switzerland

What you will do

We are actively looking for a driven Customer Portal and Experience Product Owner (Director level) to be accountable for shaping and delivering the customer-facing experience layer through which customers collaborate with Lonza and securely access documents, governed data products, insights and digital services.

• Lead the Customer Portal Workstream: Lead the end-to-end Customer Portal and Experience workstream from strategy through execution, translating it into an executable product strategy, prioritized roadmap, milestones and measurable outcomes.
• Own Customer Experience and Product Direction: Define the target customer experience, personas, end-to-end customer journeys, design principles and value proposition across the customer lifecycle.
• Define Functional and Integration Requirements: Own the business and product requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, support services, APIs and integration with relevant enterprise systems.
• Shape MVP (Minimum Viable Product) and Phased Delivery: Prioritize use cases and requirements, define the MVP and pilot approach, and establish a phased implementation roadmap that balances customer value, feasibility, risk and reuse across platforms.
• Align Platform Initiatives: Coordinate with ongoing and planned portal initiatives across business platforms to ensure forward compatibility, common standards and a coherent One Lonza customer-facing experience.
• Embed Security, Quality and Compliance by Design: Ensure customer isolation, role-based access, auditability, data integrity, privacy, cybersecurity, IP protection and applicable GxP requirements are built into the portal design and delivery model.
• Establish Governance and Operating Model: Define portal ownership, decision rights, support processes, service levels, release and enhancement management, data stewardship and operational handover.
• Drive Cross-Functional Decision-Making: Align Commercial, Project Management, Operations, Quality, IT, Data, Enterprise Architecture, Security, Legal, Digital Marketing and platform stakeholders and resolve cross-functional dependencies and trade-offs.
• Manage Scope, Investment and Delivery: Maintain accountability for workstream scope, budget, schedule, resource plan, risks, dependencies, vendor contributions and delivery outcomes, escalating material deviations through the appropriate governance.
• Deliver Value and Adoption: Define success measures, validate customer and business value, prepare implementation recommendations, and drive adoption through stakeholder engagement, communication, training and continuous improvement.

What we are looking for

• Bachelor or Master Business, Digital Product Management, Information Systems, Engineering, Life Sciences, Customer Experience or a related discipline
• Digital Product Leadership: product vision, strategy, discovery, prioritization, roadmaps, MVP definition, release planning and lifecycle ownership.
• Requirements Definition & Translation: development of comprehensive user, business, functional and technical requirements for the portal, translate customer journeys and business processes into clear specifications and acceptance criteria
• Customer Experience Design: customer research, personas, journey mapping, service design, information architecture and experience measurement.
• Enterprise Platforms and Integration: understanding of identity and access management, APIs, workflow platforms, document and data exchange, integration patterns and enterprise architecture.
• Data and Governance Acumen: ability to translate governed data products, semantics, lineage, access controls and lifecycle requirements into customer-facing capabilities.
• Regulated Delivery: practical understanding of quality, GxP, data integrity, privacy, cybersecurity, IP and auditability considerations in digital product delivery.
• Commercial and Value Orientation: ability to connect portal capabilities to customer value, operational efficiency, differentiation, adoption and investment decisions.
• Stakeholder Alignment and Influence: ability to align executives, business owners, technical experts and external partners across organizational boundaries.
• Program and Vendor Management: strong governance, financial management, risk management, dependency management, sourcing and delivery oversight.
• English fluent

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees.

You will feel at home at Lonza if you:

• Take ownership, step forward, and enjoy meaningful responsibility
• Love solving problems and thrive in a complex, fast-moving environment
• Are curious, always looking to learn and improve
• Work collaboratively, contributing to something bigger than yourself
• Are motivated to make a difference through work that impacts customers and their patients

Why Lonza:

We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, you will have the freedom to grow, the support to succeed and the chance to contribute to work that matters. We are the makers of the medicines of tomorrow. Join us. Be you.