Director, Customer Portal & Data Governance

Lonza; Basel; On-site; Confidential; Full time

Benefits offered by this job

Relocation support for eligible кандид

Competitive compensation programs

Inclusive workplace

Lifestyle, family and leisure benefits

Job summary

Lonza in Basel, Switzerland, is seeking a Director-level Customer Portal and Experience Product Owner to shape the customer-facing experience layer across Lonza’s platforms.

You will own the workstream vision, customer journeys, roadmap, requirements, and governance, collaborating with Commercial, IT, Security, Legal and external partners.

The role emphasizes security, data governance, and validated adoption, with relocation support for eligible candidates and a dynamic, inclusive work culture.

Qualifications

• Bachelor or Master degree in Business, Digital Product Management, Information Systems, Engineering, Life Sciences or related discipline.
• Strong digital product leadership with vision, strategy, discovery and lifecycle ownership.
• Ability to define and translate requirements for portal, journeys and specifications.
• Experience in customer experience design, personas and journey mapping.
• Understanding of identity and access management, APIs, integration patterns and enterprise architecture.
• Knowledge of data governance, data products, lineage and access controls.
• Experience with regulated delivery: quality, GxP, data integrity, privacy, cybersecurity.
• Commercial focus on customer value, adoption and ROI.
• Excellent stakeholder alignment and vendor management.

Responsibilities

• Lead the Customer Portal Workstream: from strategy through execution with a prioritized roadmap and measurable outcomes.
• Own Customer Experience and Product Direction across the customer lifecycle.
• Define Functional and Integration Requirements for information architecture, data exchange, workflows and APIs.
• Shape MVP and phased delivery with a scalable rollout across platforms.
• Coordinate portal initiatives to ensure forward compatibility and coherence.
• Embed security, quality and compliance by design across the portal.
• Establish governance, ownership, service levels and data stewardship.
• Drive cross-functional decision making among stakeholders and partners.
• Manage scope, budget, risks, dependencies and delivery outcomes.
• Define success measures and drive adoption through training and engagement.

Skills

Digital Product Leadership

Requirements Definition & Translation

Customer Experience Design

Enterprise Platforms and Integration

Data and Governance Acumen

Regulated Delivery

Commercial and Value Orientation

Stakeholder Alignment and Influence

Program and Vendor Management

English fluent

Job description

Lonza in Basel, Switzerland, is seeking a Director-level Customer Portal and Experience Product Owner to shape the customer-facing experience layer across Lonza’s platforms.

You will own the workstream vision, customer journeys, roadmap, requirements, and governance, collaborating with Commercial, IT, Security, Legal and external partners.

The role emphasizes security, data governance, and validated adoption, with relocation support for eligible candidates and a dynamic, inclusive work culture.