Senior Brand Ambassador & Client Experience Lead

Sabceducation; Genf; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Maison Valentino is seeking a senior brand representative to embody the brand values and master every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

The role focuses on clienteling, product knowledge, and operational excellence, using tools like SAP, PRISM, and digital apps to streamline store activities and support the team.

Qualifikationen

• Senior brand representative embodying the Valentino Client experience from preparation to retention.
• Mentor junior staff to achieve exceptional client service and sales performance.
• Lead by example and drive client engagement through storytelling and service excellence.

Aufgaben

• Exceed individual sales targets and drive store sales through proactive client engagement and strategic selling techniques.
• Retain existing clients and recruit new potential clients with bespoke engagement strategies.
• Possess expert-level knowledge of Valentino creations and communicate their stories to staff and clients.
• Ensure compliance with operational guidelines, including after-sales processes, stock handling, and documentation management.
• Mentor junior staff to achieve exceptional client service and sales performance.

Kenntnisse

Team Collaboration

Mentorship and Knowledge Sharing

Strategic Communication

Operational Acumen

Proactive Problem-Solving

Tools

SAP

PRISM

Smart XP

MY-V XP

Training App

After Sales App

Jobbeschreibung

Maison Valentino is seeking a senior brand representative to embody the brand values and master every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

The role focuses on clienteling, product knowledge, and operational excellence, using tools like SAP, PRISM, and digital apps to streamline store activities and support the team.