Luxury Store Manager: Lead Client Experience & Team

LVMH Group; Crans-Montana; On-site; CHF 90,000 - 130,000; Full time

Job summary

Louis Vuitton in Crans-Montana is seeking a Store Manager to lead our luxury boutique and champion the brand promise. You will develop the store team through hands-on coaching, build sustainable client relationships, and translate business goals into actionable plans to drive growth.

The role requires strong leadership in a premium retail environment, fluency in French and English, and the ability to manage operations and budget while delivering exceptional client experiences in a high‑end

Qualifications

• Strong managerial experience in luxury retail.
• Proven ability to develop client relations and drive sales.
• Fluent in French and English; German a plus.

Responsibilities

• Lead and develop the store team; identify and recruit talents; set targets and monitor performance.
• Cultivate a comprehensive understanding of the store's business; maximize product category performance and clienteling usage.
• Oversee store operations, budgets, and losses; ensure policy adherence and risk management.
• Model selling excellence on the floor; provide timely coaching and represent the brand at events.

Skills

Leadership

Team development

Clienteling

Budget management

Luxury retail knowledge

Bilingual (French & English)

Communication skills

Job description

Louis Vuitton in Crans-Montana is seeking a Store Manager to lead our luxury boutique and champion the brand promise. You will develop the store team through hands-on coaching, build sustainable client relationships, and translate business goals into actionable plans to drive growth.

The role requires strong leadership in a premium retail environment, fluency in French and English, and the ability to manage operations and budget while delivering exceptional client experiences in a high‑end