Senior Account Manager

LumApps SAS; Zürich; On-site; CHF 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary

Mental Health Days

Mentoring and growth opportunities

Health insurance

Afterworks, team celebrations & season

Equipment of your choice

Job summary

LumApps SAS is seeking a Senior Account Manager to renew and expand a portfolio of large customers, balancing relationship management with revenue growth. You will work with Customer Success, Product Management, and Leadership to craft win strategies, while identifying upsell opportunities and aligning our platform with high-priority business goals.

You will manage a set of enterprise accounts, close renewals on time, and leverage Salesforce, Clari, Planhat for planning and forecasting.

Qualifications

• Bachelor’s degree in a relevant field.
• 3+ years closing experience in Sales or Account Management.
• Experience selling to enterprise customers.
• Proven ability to identify upsell/cross-sell opportunities.
• Strong negotiation and relationship-building skills.

Responsibilities

• Own renewal and expansion for enterprise accounts.
• Collaborate with Customer Success, Product, Leadership to drive win strategies.
• Identify customer needs and build business cases for expansion.
• Track pipeline and forecast using Salesforce and planning tools.
• Create proposals and manage renewal timelines.

Skills

Fluent in Swiss German

Enterprise sales

Sales cycle management

Negotiation

Communication

Team collaboration

Data-driven

Education

Bachelor's degree

Tools

Salesforce

Clari

Planhat

ZoomInfo

Google Suite

Job description

Team

The Senior Account Manager role will be responsible for renewing and expanding a portfolio of large existing customers. The role is equal parts relationship management, sales and client satisfaction. We believe that keeping our existing customers is just as important as acquiring new ones. This role will manage an assigned set of customers with a focus on staying organized to renew existing contracts, identify upsell and cross-sell opportunities to grow revenue in your portfolio, and expand the number of relationships within accounts to strengthen our partnership. You will partner closely with internal stakeholders (Customer Success, Customer Success Engineers, Marketing, Product Managers, Leadership) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion.

Your ability to clearly articulate our value proposition, remain organized to close renewals on‑time, and collaborate with internal and external teams to support the expansion motion will be well rewarded.

Missions

• Own the renewal and expansion process for enterprise and large enterprise accounts
• Collaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive 'win' strategies for renewals and expansion
• Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points
• Identify account upsell and cross‑sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives
• Demonstrate account management and commercial negotiation strategies
• Drive renewal process and the creation of proposals
• Leverage Salesforce to maintain an accurate pipeline, Clari for forecasting and Planhat to define account strategic plans

Skills

• Fluent in Swiss German
• Background in sales/account management with experience in running a full sales cycle with large enterprises
• Strong understanding of sales discovery framework
• Ability to identify pilots, build business cases, negotiate, and win pilot conversions
• Flexibility to work collaboratively within a team and independently when needed
• Excellent communication/presentation skills with the ability to build relationships
• Organizational and time‑management skills
• Proactive and self‑motivated with a positive attitude
• Strong sense of curiosity with a passion for learning and helping others
• Strong business acumen and ability to analyze data to address customer situations
• A minimum of 3+ years of closing experience in Sales or Account Management
• Bachelor’s degree

Bonus points

• Experience selling into HR, IT, Operations, Communications
• Experience selling into frontline industries (Manufacturing, Retails, Construction)
• Experience with large enterprise customers and portfolios larger than $4 million
• Understanding of Challenger Customer Framework & Winning By Design principles
• Experience with Salesforce, Clari, Planhat, ZoomInfo, and Google Suite
• Working experience in Tech SaaS or high growth companies

Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

• Competitive Salary
• Mental Health Days
• Mentoring and opportunities to grow and progress within your career path
• Health insurance
• Afterworks, team celebrations & seasonal parties
• Equipment of your choice

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.