Onboarding Customer Success Manager - Zurich

Beekeeper; Zürich; Vor Ort; CHF 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

25 days annual leave

Pension scheme

Afterworks & team celebrations

Equipment

Zusammenfassung

Beekeeper by LumApps in Zürich is seeking an Onboarding Customer Success Manager (EMEA) to guide customers through implementation and rollout, ensuring first value and long-term success.

You will run onsite and online workshops, advise on change management, and collaborate with Sales, Product, Engineering, Marketing and Operations to drive adoption and value across the EMEA region.

Qualifikationen

• 4–5 years in Customer Success, Consulting, PM or AM in SaaS.
• Experience with large & international customers.
• Experience in change- and project management.
• Fluent in written and spoken English and German (must).
• French is a bonus and highly valued.
• Strong relationship and strategic consulting skills.

Aufgaben

• Partner with customers to understand goals and desired outcomes at multiple levels.
• Consult on change- and project management for onboarding.
• Run onsite and online workshops with varied stakeholders.
• Conduct product trainings and define use cases and app structure.
• Share best practices and drive an effective rollout plan.
• Collaborate cross-functionally to drive adoption and value.

Kenntnisse

B2B SaaS

Customer success

Project management

Account management

Change management

English

German

Workshop facilitation

Jobbeschreibung

In this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by LumApps. You, as well as the entire team, are actively involved in the internal transformation, so that over time we become one company and implement a new consolidated LumApps product for our customers.

*Missions*

• Partner with customers to understand their strategic goals, priorities, and desired business outcomes Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
• Consult your customers on change- and project management
• Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
• Conduct product trainings and help your customers to identify/define their use cases and app structure
• Share best practice and inspire your customers to set up a successful implementation- and rollout plan
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

*Skills*

• Minimum of 4-5 years of relevant work experience, thereof 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
• Experience with large & international customers
• Experience in change- and project management
• Fluency in written and spoken English and German is a must. French is a bonus point, but one that counts for a lot
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
• Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
• Proven effectiveness in handling difficult customer situations and managing expectations
• Demonstrated ability to develop solutions in a structured and efficient manner
• Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops
• Driven, passionate, motivating, open, flexible, pragmatic and empathic personality

*Bonus Points*

• Fluent in French (written and spoken)
• Working experience in a SaaS company
• Technical understanding of SaaS landscape
• Basic technical understanding of integrations / APIs
• Experience in conducting in-person or online workshops

Why You’ll Love Working at Beekeeper by LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

• Hybrid work model – 2-3 days at the office
• 25 days of annual leave
• Pension Scheme with 3 options to choose from
• Afterworks, team celebrations & seasonal parties
• Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.