Account Manager (Zurich)

Beekeeper; Zürich; On-site; CHF 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model – 2 to 3 days at the office

25 days of annual leave

Pension scheme plan with options

Team celebrations and parties

Provision of equipment

Job summary

A prominent venture capital firm in Zürich is seeking an Account Manager to manage a portfolio of accounts with a focus on retention and upselling. Responsibilities include negotiating contract renewals and collaborating with internal teams to maximize client satisfaction. The ideal candidate has 3+ years of SaaS experience, is fluent in German and English, and possesses strong communication skills. This role offers a hybrid work model and various benefits to support a balanced work environment.

Qualifications

• 3+ years of relevant SaaS work experience.
• Experience in sales, account management, or account expansion.
• Excellent communication and presentation skills.

Responsibilities

• Own the renewals process and collaborate with internal teams.
• Negotiate strategies for medium and large account renewals.
• Identify requirements and drive renewal to closure.
• Create renewal order forms and proposals.

Skills

Sales experience

Account management

Fluent in German

Fluent in English

3+ years SaaS experience

Business acumen

Excellent communication skills

Organizational skills

Education

Bachelor's degree in Economics, Marketing, or similar

Tools

Salesforce

Planhat

Clari

Job description

The Account Manager is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities. You will work with the Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue.

Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will be well rewarded.

Missions

• Own the renewals process and collaborate with internal resources (Customer Success, Account Executives, Sales Ops…) to develop comprehensive 'win' strategies for renewals
• Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Develop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and/or contract duration
• Identify cross-sell/up-sell opportunities and make them happen
• Responsible for creation of renewal order forms and proposals
• Leverage Salesforce, Planhat & Clari to maintain an accurate pipeline and forecast

Skills

• Experience in sales, account management, or account expansion
• Native German and fluent in English
• A minimum of 3+ years of relevant SaaS work experience
• Strong business acumen and ability to analyze data to address customer situations
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Self-starter, eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment
• Knowledge of market research and negotiating principles

Bonus Points

• Experience in a high growth company
• Bachelor degree in Economics, Marketing, or similar

Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

• Hybrid work model – 2 to 3 days at the office
• 25 days of annual leave
• Pension scheme plan with 3 options to choose from
• Afterworks, team celebrations & seasonal parties
• Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.