Second-Line IT Support Engineer: Apps & Hardware

CERN; Genf; On-site; CHF 65,000 - 90,000; Full time

Job summary

CERN in Geneva seeks a proactive IT professional to join the Business Computing (BC) Quality and Service Team in the FAP Department. The role focuses on second-line support for business applications, hardware lifecycle management, and ongoing process improvements through automation and documentation.

You will collaborate with application experts, IT specialists, and service providers to ensure timely incident resolution, provide user guidance, and help optimize IT services across the

Qualifications

• Experience in IT support and service management.
• Familiarity with hardware lifecycle management.
• Ability to automate processes and document improvements.

Responsibilities

• Provide second-line support for Business Computing applications, investigating and resolving user issues.
• Deliver technical assistance and guidance to users of Business Computing services and applications.
• Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
• Provide hardware-related support to designated users and coordinate equipment interventions.

Skills

Second-line IT support

User assistance

Process improvement

Documentation

Job description

CERN in Geneva seeks a proactive IT professional to join the Business Computing (BC) Quality and Service Team in the FAP Department. The role focuses on second-line support for business applications, hardware lifecycle management, and ongoing process improvements through automation and documentation.

You will collaborate with application experts, IT specialists, and service providers to ensure timely incident resolution, provide user guidance, and help optimize IT services across the