SAP Program Director

HCL Technologies Limited; Zürich; On-site; CHF 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited in Zürich seeks an experienced SAP Program Manager/Director to lead enterprise-wide SAP initiatives and transform business operations. You will bridge business and technology, drive large-scale programs, and ensure service delivery excellence across complex SAP landscapes.

This strategic leadership role requires hands-on governance, multi-million budgets, and ability to motivate global delivery teams while delivering measurable business value and ongoing operational

Qualifications

• 12+ years of SAP leadership experience.
• Proven track record in large-scale SAP transformations.
• Experience with governance, budget, risk and delivery.
• Experience managing global teams and vendors.

Responsibilities

• Lead end-to-end SAP transformation and modernization programs, including SAP S/4HANA initiatives.
• Own overall program governance, delivery strategy, budgeting, risk management, and stakeholder engagement.
• Drive operational excellence across SAP application support, managed services, and continuous improvement initiatives.
• Manage global delivery teams, system integrators, and third-party partners.
• Define and execute SAP roadmaps aligned to business objectives and digital transformation goals.
• Ensure successful transition from project delivery into steady-state operations and support.
• Lead executive steering committees and provide regular updates to C-level stakeholders.
• Drive service performance against SLAs, KPIs, quality, and financial targets.
• Oversee demand management, release planning, change governance, and portfolio prioritization.
• Identify opportunities for process optimization, automation, and business value realization.

Skills

SAP leadership

Program management

Stakeholder management

Executive communication

Budget governance

Tools

SAP S/4HANA

Job description

Join a Global SAP Transformation Journey

We are seeking an experienced SAP Program Manager / Director to lead enterprise-wide SAP initiatives, combining large-scale transformation programs with operational excellence and service delivery leadership.

This is a strategic leadership role for a proven SAP professional who can bridge business and technology, drive transformational change, and ensure operational stability across complex SAP landscapes.

Key Responsibilities

• Lead end-to-end SAP transformation and modernization programs, including SAP S/4HANA initiatives.
• Own overall program governance, delivery strategy, budgeting, risk management, and stakeholder engagement.
• Drive operational excellence across SAP application support, managed services, and continuous improvement initiatives.
• Manage global delivery teams, system integrators, and third-party partners.
• Define and execute SAP roadmaps aligned to business objectives and digital transformation goals.
• Ensure successful transition from project delivery into steady-state operations and support.
• Lead executive steering committees and provide regular updates to C-level stakeholders.
• Drive service performance against SLAs, KPIs, quality, and financial targets.
• Oversee demand management, release planning, change governance, and portfolio prioritization.
• Identify opportunities for process optimization, automation, and business value realization.

Required Experience

• 12+ years of SAP leadership experience
• Strong background in SAP operations, AMS, and managed services delivery
• Experience leading SAP S/4HANA transformations
• Deep understanding of SAP governance, program management, and delivery methodologies
• Experience managing multi-million-dollar budgets and global delivery teams
• Exceptional stakeholder management and executive communication skills
• Strong commercial acumen with ownership of delivery, cost, and business outcomes