Sales Associate - Zurich (W/M)

Christian Dior Couture; Genf; On-site; CHF 60,000 - 80,000; Full time

Job summary

Christian Dior Couture in Zurich is seeking a passionate retail professional to join our luxury boutique team. You will deliver exceptional customer care, immerse clients in the Dior heritage, and represent the Maison with poise and discretion.

You will develop lasting relationships, manage daily client interactions in German and English, and contribute to achieving sales goals. Previous luxury retail experience is preferred, with a strong eye for product storytelling and visual presentation.

Qualifications

• 2+ years in retail or hospitality
• Experience in luxury fashion preferred
• Excellent customer service and communication skills

Responsibilities

• Achieve and exceed individual Sales Goals and KPIs
• Provide best in class service in person, over the phone and via electronic communication
• Develop local and international client book and recruit top clients
• Demonstrate product expertise and storytelling
• Resolve client issues with management
• Stock management and boutique operations including inventories

Skills

German language

English language

Empathy

Customer service

Luxury retail

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share the passion for luxury and to be part of the Dior family.

We are looking for retail talents with passion and drive for our boutique in Zurich. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the ambassador of the Maison Christian Dior and make every customer feel welcomed and cherished on an exclusive level.

Missions

Sales Performance

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI)

Client Development

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client

Boutique Operations

• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures

Profil

• You are an empathic and agile talent, that has already discovered the field of retail or hospitality for at least two years
• You have a strong drive for business results with a passion for creativity, fashion and the Maison
• The ability to develop lasting relationships with people through strong communication
• You provide outstanding customer service including in person, over the phone and through electronic communication
• The ability to adjust priorities and manage time in a fast-paced environment
• You speak german and english, another language on top is a plus
• You are daring and willing to constantly strive to over exceed objectives