Sales Advisor, Luxury Watches

RETAIL Experts; Genf; On-site; CHF 60,000 - 100,000; Full time

Job summary

RETAIL Experts in Geneva seeks a skilled, self-driven multilingual Sales/Client Advisor with luxury retail experience in watches & jewellery. You will act as brand ambassador, delivering exceptional service in-store and beyond.

You will meet sales targets, advise across product categories, develop client relationships, manage client data and events, and maintain brand standards while following store procedures.

Qualifications

• Luxury product sales experience is central.
• Fluency in English and French is required.
• Strong interpersonal skills and professional presentation.
• Team player with pro-active attitude and excellent problem solving skills.
• Flexible and dependable.

Responsibilities

• Meet individual and store sales targets while identifying opportunities to gain new clients and increase sales.
• Advise clients across product categories, introducing add-on sales to maximize basket value.
• Incorporate strong product knowledge and storytelling in the sales process.
• Engage with clients to develop long-term relationships using clientelling tools.
• Capture customer information for database entry and promote events via email, phone, and notes.
• Greet, serve and advise customers with the highest standard of service.
• Maintain knowledge of all product ranges and features/benefits.
• Understand competitive strengths and differentiate brand products in selling situations.
• Adhere to visual merchandising guidelines and brand in-store display standards.
• Assist management with adherence to guidelines, security and procedures.
• Execute daily administrative tasks and support inventory processes.
• Manage customer complaints by coordinating with the line-manager.

Skills

Luxury retail sales

Clienteling

Sales targets

Relationship building

Job description

POSITION

For our Client’s high-end Flagship store in Geneva,we are currently looking for a skilled and self driven multilingual Sales/Client Advisor with a track record in Luxury Retail Sales (ideally in Watches & Jewellery from Geneva).

You will work with the store team acting as brand ambassador, while always ensuring an exceptional customer service level both in and outside of the store environment. Here are the important aspects of the job:

• Meet individual and store sales targets while constantly identifying opportunities to gain new clients and increase sales
• Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales potential, units sold per transaction, and the basket value of each transaction
• Incorporate strong product knowledge and storytelling in the sales process
• Engage with clients to develop long-term relationships, leveraging different clientelling tools, in order to foster brand loyalty
• Capture all relevant customer information for entry in database, promote events through email, phone, and personalized notes and develop a client book
• Greet, serve and advise customers giving the highest standard of customer service at all time
• Maintain in-depth knowledge of all product ranges, focusing on the features / benefits of each collection
• Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling situations
• Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
• Assist management with the implementation and adherence to guidelines, security and operational procedures
• Execute daily administrative tasks and support the inventory process
• Effectively manage possible customer complaints by liaising with the line-manager when necessary
• Be familiar with selling systems, cash, credit and exchange procedures while following the company's policies and procedures

PROFILE

For this position based in one of the most iconic shopping locations in Switzerland, we are seeking a seasoned, results-oriented luxury Retail Sales professional willing to embrace this role for the long run. The following criteria are important for the job:

• Natural talent for networking and client relationship building
• Creative in finding new business opportunities
• Luxury product sales experience is central, as well as a solid luxury watch/jewellery experience/understanding
• Fluency in English and French is required, while fluency in other languages could represent a serious asset
• Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
• A Team player with pro-active attitude and excellent problem solving skills
• Responsible, dependable, punctual and flexible

If you are seeking a new luxury sales challenge in the Watch & Jewellery sector in Geneva, we can’t wait to hearing from you.