Sales Advisor, Luxury Watches

Luxury Experts; Genf; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Luxury Experts in Geneva is seeking a skilled and self-driven multilingual Sales/Client Advisor for a flagship store. You will act as a brand ambassador, delivering exceptional customer service in and outside of the store environment.

You will meet sales targets, advise clients across product categories, and use clienteling tools to build long-term relationships, while maintaining product knowledge and brand storytelling.

Qualifikationen

• Must have proven experience in luxury retail sales, preferably watches/jewellery, with strong clienteling and relationship-building skills.
• Fluency in English and French required; additional languages are a plus.
• Excellent presentation and interpersonal skills; able to communicate effectively in writing and verbally.

Aufgaben

• Meet sales targets and identify opportunities to gain new clients.
• Advise clients across product categories and upsell to maximize basket value.
• Maintain in-depth product knowledge and storytelling during the sales process.
• Develop long-term client relationships using clienteling tools and a client book.
• Capture customer information for database entry and promote events via email/phone/notes.
• Deliver high-standard customer service in-store and on the shop floor.
• Assist with visual merchandising and in-store display adherence.
• Handle cash, credit, and exchange procedures according to company policies.

Kenntnisse

Networking

Client relations

Luxury retail

Communication

Team player

Tools

POS systems

Jobbeschreibung

For our Client’s high-end Flagship store in Geneva, we are currently looking for a skilled and self driven multilingual Sales/Client Advisor with a track record in Luxury Retail Sales (ideally in Watches & Jewellery from Geneva).

POSITION

You will work with the store team acting as brand ambassador, while always ensuring an exceptional customer service level both in and outside of the store environment. Here are the important aspects of the job:

• Meet individual and store sales targets while constantly identifying opportunities to gain new clients and increase sales
  
• Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales potential, units sold per transaction, and the basket value of each transaction
  
• Incorporate strong product knowledge and storytelling in the sales process
  
• Engage with clients to develop long-term relationships, leveraging different clientelling tools, in order to foster brand loyalty
  
• Capture all relevant customer information for entry in database, promote events through email, phone, and personalized notes and develop a client book
  
• Greet, serve and advise customers giving the highest standard of customer service at all time
  
• Maintain in-depth knowledge of all product ranges, focusing on the features / benefits of each collection
  
• Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling situations
  
• Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
  
• Assist management with the implementation and adherence to guidelines, security and operational procedures
  
• Execute daily administrative tasks and support the inventory process
  
• Effectively manage possible customer complaints by liaising with the line-manager when necessary
  
• Be familiar with selling systems, cash, credit and exchange procedures while following the company's policies and procedures
  

PROFILE

For this position based in one of the most iconic shopping locations in Switzerland, we are seeking a seasoned, results-oriented luxury Retail Sales professional willing to embrace this role for the long run. The following criteria are important for the job:

• Natural talent for networking and client relationship building
  
• Creative in finding new business opportunities
  
• Luxury product sales experience is central, as well as a solid luxury watch/jewellery experience/understanding
  
• Fluency in English and French is required, while fluency in other languages could represent a serious asset
  
• Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
  
• A Team player with pro-active attitude and excellent problem solving skills
  
• Responsible, dependable, punctual and flexible
  

If you are seeking a new luxury sales challenge in the Watch & Jewellery sector in Geneva, we can’t wait to hearing from you.