Remote Patient Onboarding Specialist

Lever, Inc.; Schweiz; Remote; CHF 60,000 - 90,000; Full time

Benefits offered by this job

Competitive contractor rates

Weekly payments

Long-term remote opportunity

40 contracted hours per week

Free training and upskilling

Ongoing support and guidance

Contractor community access

Opportunity to contribute to patient‑f

Job summary

Lever, Inc. is seeking a Patient Onboarding Agent (Customer Support) based in Switzerland for a long-term, remote contractor role.

You will guide patients through onboarding for at-home sleep testing and oral appliance treatment, serving as the primary contact from purchase through telehealth scheduling and kit completion. In a high-volume, 40-hour week, you will manage 100+ patient caseloads, coordinate with insurance and clinical teams, document interactions in Salesforce, and protect patient

Qualifications

• 1+ year in customer support, patient support, call center operations, or a related environment.
• Healthcare, telehealth, or e-commerce experience is a plus.
• Ability to de-escalate challenging interactions, including cancellations, refunds, or billing concerns.
• Strong organizational and time-management skills for high-volume caseloads.
• Excellent written and spoken English across phone, SMS, and email.
• Detail-oriented documentation habits, especially for patient information.
• Empathetic, patient-first communication style under pressure.
• Ability to work independently with internal teams.

Responsibilities

• Own onboarding journey from purchase through telehealth scheduling and kit delivery.
• Manage a personal caseload of 100+ patients across onboarding stages.
• Respond to inbound communications via phone, SMS, and email within SLAs.
• Coordinate with insurance, clinical, sales, and manufacturing teams to resolve issues.
• Guide patients through impression kit completion and returns.
• Handle cancellations, refunds, and billing concerns with empathy and professionalism.
• Route clinical questions to the appropriate team while avoiding medical-advice deviations.
• Document all patient interactions in Salesforce promptly and accurately.
• Protect patient privacy and adhere to HIPAA requirements.
• Identify recurring feedback and report insights to leadership for SOP improvements.
• Deliver services professionally within agreed timelines and processes.

Skills

Customer support

De-escalation

Time management

Written English

Attention to detail

Empathy

Independent work

HIPAA knowledge

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft SharePoint

Microsoft Word

Cloud-based phone/SMS platforms

Job description

Lever, Inc. is seeking a Patient Onboarding Agent (Customer Support) based in Switzerland for a long-term, remote contractor role.

You will guide patients through onboarding for at-home sleep testing and oral appliance treatment, serving as the primary contact from purchase through telehealth scheduling and kit completion. In a high-volume, 40-hour week, you will manage 100+ patient caseloads, coordinate with insurance and clinical teams, document interactions in Salesforce, and protect patient