Remote Director of Customer Success – Life Sciences & AI

Academic Key; Basel; Vor Ort; CHF 117.000 - 150.000; Vollzeit

Benefits dieser Stelle

Equity

Bonus

Zusammenfassung

Prudentia Sciences in Basel, Switzerland, seeks a Director of Customer Success to lead a portfolio of strategic biopharma accounts. You will drive platform adoption, retention, and expansion, influencing product strategy and maintaining executive relationships.

You will own implementation, onboarding, and renewal negotiations, and you will collaborate across Product, Engineering, Sales, and Scientific teams to deliver value.

Qualifikationen

• 8+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharma/life sciences
• Strong understanding of drug development processes and deal evaluation frameworks
• Able to navigate multi-stakeholder decision-making in large enterprises
• Excellent executive communication and business-voice skills

Aufgaben

• Own a portfolio of strategic biopharma accounts from onboarding to retention and expansion
• Develop and execute account-level strategies and lead renewal negotiations
• Monitor usage, engagement, and business outcomes to grow accounts
• Transform satisfied customers into advocates through references, case studies, testimonials, and speaking engagements
• Represent the voice of the customer to Product, Engineering, Sales, and Scientific teams to shape roadmaps
• Lead complex customer implementations, including platform configuration and data integrations
• Design onboarding strategies with executive workshops and hands-on trainings
• Communicate product updates and new capabilities to maximize value realization
• Provide expert technical support and coordinate with Engineering for resolutions
• Develop deep platform expertise to answer advanced questions and guide workflows
• Create feedback loops to inform long-term product improvements

Kenntnisse

Customer success

Management consulting

Partnerships

Account management

Implementation

Jobbeschreibung

Prudentia Sciences in Basel, Switzerland, seeks a Director of Customer Success to lead a portfolio of strategic biopharma accounts. You will drive platform adoption, retention, and expansion, influencing product strategy and maintaining executive relationships.

You will own implementation, onboarding, and renewal negotiations, and you will collaborate across Product, Engineering, Sales, and Scientific teams to deliver value.