Regional Operations Lead (EMEA & India) – QSR

4100 TH Rest Int GmbH; Zug; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International seeks a Manager, Operations for Tim Hortons in the EMEA & India region. You will drive operational excellence, support franchise partners, uphold brand standards, and provide hands-on guidance in training and improvements.

The role requires ad-hoc travel and five days in the office. You will work with Marketing, Quality Assurance, Supply Chain & Equipment to enhance guest satisfaction and profitability, while monitoring KPIs to drive continuous improvements across

Qualifications

• 7+ years in large-scale restaurant/coffee setting, Corporate and Store-level experience.
• Experience with QSR operators and centralized production, Grab&Go offerings.
• Strong business and financial acumen to analyze operational data and drive decisions.
• Exceptional written and verbal communication; ability to present concisely.
• Proven ability to influence and coach franchisees and restaurant managers.
• Proficiency in MS Office; familiarity with Tableau and AI tools Claude/ChatGPT.
• Fluent in English; other languages are advantageous.
• Willingness to travel within the assigned region for on-site support.

Responsibilities

• Uphold brand standards and SOPs; monitor audits and local compliance.
• Develop regional training content and standards.
• Identify operational improvements; collaborate with franchisees to implement best practices; monitor KPIs like SOS and Guest Satisfaction.
• Coordinate cross-functional projects; support launches and system-wide training for consistent execution.

Skills

Leadership & Coaching

Operations Management

Data-driven decision making

Franchise relations

Excel & PowerPoint

Tableau

English fluency

Tools

Tableau

Claude & ChatGPT

Microsoft Excel

Job description

Restaurant Brands International seeks a Manager, Operations for Tim Hortons in the EMEA & India region. You will drive operational excellence, support franchise partners, uphold brand standards, and provide hands-on guidance in training and improvements.

The role requires ad-hoc travel and five days in the office. You will work with Marketing, Quality Assurance, Supply Chain & Equipment to enhance guest satisfaction and profitability, while monitoring KPIs to drive continuous improvements across