Manager, Operations, Tim Hortons

4100 TH Rest Int GmbH; Zug; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International seeks a Manager, Operations for Tim Hortons in the EMEA & India region. You will drive operational excellence, support franchise partners, uphold brand standards, and provide hands-on guidance in training and improvements.

The role requires ad-hoc travel and five days in the office. You will work with Marketing, Quality Assurance, Supply Chain & Equipment to enhance guest satisfaction and profitability, while monitoring KPIs to drive continuous improvements across

Qualifications

• 7+ years in large-scale restaurant/coffee setting, Corporate and Store-level experience.
• Experience with QSR operators and centralized production, Grab&Go offerings.
• Strong business and financial acumen to analyze operational data and drive decisions.
• Exceptional written and verbal communication; ability to present concisely.
• Proven ability to influence and coach franchisees and restaurant managers.
• Proficiency in MS Office; familiarity with Tableau and AI tools Claude/ChatGPT.
• Fluent in English; other languages are advantageous.
• Willingness to travel within the assigned region for on-site support.

Responsibilities

• Uphold brand standards and SOPs; monitor audits and local compliance.
• Develop regional training content and standards.
• Identify operational improvements; collaborate with franchisees to implement best practices; monitor KPIs like SOS and Guest Satisfaction.
• Coordinate cross-functional projects; support launches and system-wide training for consistent execution.

Skills

Leadership & Coaching

Operations Management

Data-driven decision making

Franchise relations

Excel & PowerPoint

Tableau

English fluency

Tools

Tableau

Claude & ChatGPT

Microsoft Excel

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our opportunity: The Manager, Operations, Tim Hortons, is responsible for driving operational excellence and supporting franchise partners across the EMEA & India region. Acting as an in-house expert on restaurant operations, standards, and best practices, this role collaborates closely with franchise leadership teams to enhance guest satisfaction, improve profitability, and uphold brand standards. Reporting to the Tim Hortons EMEA & India Director, Area Franchise Lead, this position provides hands‑on guidance in brand standards, training, and operational improvements, ensuring that franchisees have the tools and resources needed to succeed. The position works with other internal functions within the organization, including Marketing, Quality Assurance, Supply Chain & Equipment. The position will necessitate ad‑hoc travel to countries throughout the EMEA & India region. While not travelling RBI follows a 5‑day, in‑office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Your roles & responsibilities

• Brand Standards & Compliance: Execute and uphold brand standard operating procedures, with comprehensive knowledge of the Operations Manual. Provide actionable insights to address any deviations and support franchisees in maintaining brand excellence. Monitor compliance through regular audits and reviews with local teams.
• Training & Development: Develop regional training content and standards.
• Operations Improvement & Best Practices: Identify operational areas for improvement and collaborate with franchisees to implement best practices aimed at increasing efficiency, speed of service, and guest satisfaction. Utilize data analytics to monitor key performance indicators (KPIs) such as Speed of Service (SOS), Guest Satisfaction, and profitability metrics.
• Cross-Functional Collaboration & Project Management: Coordinate and manage operational projects from concept through execution, ensuring alignment with company goals and timelines. Represent the voice of Operations across the organization, providing practical insights to inform and advance key initiatives. Support initiatives, product launches, and system‑wide training efforts to drive consistent execution across all restaurants.

Your skills & experience

• >7 years of experience in the large-scale restaurant/coffee shop setting, both Corporate (as Operations Manager) and store-level (as Restaurant General Manager).
• Solid experience in QSR operators with centralized food production unit, In‑Store batching preparation or Grab&Go food offering is required.
• Strong business and financial acumen, with the ability to analyze and interpret operational data to drive decisions.
• Exceptional written and verbal communication skills, with the ability to present complex information concisely.
• Proven ability to build strong relationships with franchisees, colleagues, and Strong leadership abilities, with a demonstrated capacity to influence and coach franchisees and restaurant managers.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with analytical tools such as Tableau and AI tools as Claude and ChatGPT.
• Fluent in English required, any additional languages will be an advantage.
• Willingness to travel within the assigned region to provide on‑site support and conduct regular field visits, as needed.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.