Facility Desk Administrator

Jet Aviation Inc.; Basel; On-site; CHF 90,000 - 120,000; Full time

Job summary

Jet Aviation Basel is seeking a Facility Desk Administrator to deliver exceptional workplace support for employees, stakeholders and service partners. You will blend frontline service with facilities coordination and proactive site oversight to ensure requests are processed efficiently and workplace standards remain high.

In this role, you will act as the friendly first contact at the help desk, own requests through to resolution, coordinate quality checks, and monitor maintenance activities.

Qualifications

• 3+ years of experience in facilities, workplace services, or premium hospitality.

Responsibilities

• Act as first point of contact at the help desk and service hotline.
• Own service requests from registration to resolution and follow-up.
• Coordinate quality checks across soft and hard services.
• Monitor preventive maintenance and inspections, escalating risks when needed.
• Track tickets, open works and service actions; prepare KPI reports.
• Support the Facility Coordinator with suppliers, moves, access and service quality.
• Administer subcontractor works and invoices; verify completion.
• Maintain documentation, trackers and handovers for operational continuity.
• Follow EHS, security and confidentiality requirements and maintain a professional appearance.

Skills

Communication skills

Judgement

Organizational skills

Customer service

Proactive mindset

Tools

MS Office

CAFM systems

Ticketing systems

Reporting tools

Job description

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about delivering exceptional service and creating a workplace experience where everything runs smoothly?
As a Facility Desk Administrator, you will be a key point of contact for employees, internal stakeholders and service partners. You will combine hands-on client service, facilities coordination and proactive site oversight, ensuring requests are handled efficiently and workplace standards remain high.

Your Role

• Act as a professional and approachable first point of contact at the help desk and via the service hotline.
• Own service requests from registration through to resolution, follow-up and client satisfaction.
• Coordinate quality checks across soft and hard services and follow up on corrective actions.
• Monitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed.
• Track tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement.
• Support the Facility Coordinator with suppliers, moves, access, service quality and other operational activities.
• Administer subcontractor works and invoices, verifying completion before approval.
• Maintain accurate documentation, trackers and handovers to ensure operational continuity.
• Follow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance.

What we offer

• An exciting and challenging job in a dynamic environment
• Various opportunities for professional and personal development
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Who you are

• 3+ years of relevant experience in facilities, workplace services, service coordination, premium hospitality or a similar environment.
• Excellent communication skills and the confidence and discretion to work with senior, executive and VIP stakeholders.
• Strong judgement, prioritization and organizational skills.
• Good understanding of soft and hard facility services, maintenance and supplier coordination.
• Experience with MS Office, reporting and ideally ticketing, CAFM or service-management systems.
• A proactive, hands-on and service-oriented mindset with the flexibility to support different operational needs.
• Fluent English and French are mandatory.
• German at B2 level and additional languages are an advantage.