Ralph Lauren Customer Service Associate, International - Temporary contract

BoF Careers; Plan-les-Ouates; Vor Ort; CHF 60.000 - 75.000; Vollzeit

Zusammenfassung

Ralph Lauren Corporation is seeking an International Customer Service Associate to support wholesale operations in APAC. This temporary, support-focused role collaborates with Sales Operations, Sales, Finance, Logistics, and Fulfilment to ensure accurate data and timely tasks.

Ideal candidates have 2 years in admin or related roles, strong Excel/Outlook skills, and a detail-oriented, collaborative mindset. Fluency in English is required; additional languages are a plus.

Qualifikationen

• 2 years experience in an administrative, customer service, sales support, or operations support role.
• Interest in learning about wholesale, sales operations, and business processes.
• Understanding of order management, customer service, or retail/wholesale environments is an advantage.
• Good attention to detail and ability to follow processes accurately.
• Good written and verbal communication skills.
• Comfortable working with Excel and Outlook.
• Organized, reliable, and able to manage multiple tasks.
• Positive attitude, willingness to learn, and ability to work well as part of a team.

Aufgaben

• Support day-to-day wholesale operations for APAC market, including order loading, order tracking, order release follow-up, delivery updates, and basic customer service support.
• Assist the Wholesale Sales team by preparing reports, updating files, and helping to follow-up on operational actions.
• Help maintain accurate order, delivery, and customer information in internal systems.
• Prepare sales and operational data for review by the team, highlighting any missing or incorrect information.
• Use ERP and other internal systems to enter, update, and check information following agreed processes.
• Communicate with internal teams such as Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue to collect information and support daily tasks.
• Respond to operational questions from internal stakeholders and elevate more complex issues to the appropriate team member.
• Support the team in following processes, templates, and deadlines.
• Assist with the use of new tools and processes by completing assigned tasks and sharing feedback with the team.
• Maintain organized records, trackers, and shared documents to support the smooth running of the team.
• Take part in team meetings, training sessions, and process reviews

Kenntnisse

Administrative experience

Excel

Outlook

Attention to detail

Team coordination

Order management

English fluency

SAP ECC/S4 Hana

Multitasking

Tools

SAP ECC/S4 Hana

Jobbeschreibung

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Temporary contract This is a support-focused role within the International Customer Service team. As International Customer Service Associate, you will help with the day-to-day administration of wholesale operations, including order follow-up, basic reporting, system updates, and coordination with internal teams. You will work closely with Sales Operations, Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue teams to help ensure tasks are completed accurately and on time. This role is well suited to someone who is organized, detail-oriented, eager to learn, and comfortable working with data and business systems.

Essential Duties & Responsibilities

• Support day-to-day wholesale operations for APAC market, including order loading, order tracking, order release follow-up, delivery updates, and basic customer service support
• Assist the Wholesale Sales team by preparing reports, updating files, and helping to follow-up on operational actions
• Help maintain accurate order, delivery, and customer information in internal systems
• Prepare sales and operational data for review by the team, highlighting any missing or incorrect information
• Use ERP and other internal systems to enter, update, and check information following agreed processes
• Communicate with internal teams such as Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue to collect information and support daily tasks
• Respond to operational questions from internal stakeholders and elevate more complex issues to the appropriate team member
• Support the team in following processes, templates, and deadlines
• Assist with the use of new tools and processes by completing assigned tasks and sharing feedback with the team
• Maintain organized records, trackers, and shared documents to support the smooth running of the team
• Take part in team meetings, training sessions, and process reviews

Experience, Skills & Knowledge

• 2 years experience in an administrative, customer service, sales support, or operations support role
• Interest in learning about wholesale, sales operations, and business processes
• Understanding of order management, customer service, or retail/wholesale environments is an advantage
• Good attention to detail and ability to follow processes accurately
• Good written and verbal communication skills
• Comfortable working with Excel and Outlook
• Organized, reliable, and able to manage multiple tasks
• Positive attitude, willingness to learn, and ability to work well as part of a team
• Experience with SAP ECC/S4 Hana
• Fluent in English; any other language is an asset