Global Wholesale Operations Associate

BoF Careers; Plan-les-Ouates; Vor Ort; CHF 60.000 - 75.000; Vollzeit

Zusammenfassung

Ralph Lauren Corporation is seeking an International Customer Service Associate to support wholesale operations in APAC. This temporary, support-focused role collaborates with Sales Operations, Sales, Finance, Logistics, and Fulfilment to ensure accurate data and timely tasks.

Ideal candidates have 2 years in admin or related roles, strong Excel/Outlook skills, and a detail-oriented, collaborative mindset. Fluency in English is required; additional languages are a plus.

Qualifikationen

• 2 years experience in an administrative, customer service, sales support, or operations support role.
• Interest in learning about wholesale, sales operations, and business processes.
• Understanding of order management, customer service, or retail/wholesale environments is an advantage.
• Good attention to detail and ability to follow processes accurately.
• Good written and verbal communication skills.
• Comfortable working with Excel and Outlook.
• Organized, reliable, and able to manage multiple tasks.
• Positive attitude, willingness to learn, and ability to work well as part of a team.

Aufgaben

• Support day-to-day wholesale operations for APAC market, including order loading, order tracking, order release follow-up, delivery updates, and basic customer service support.
• Assist the Wholesale Sales team by preparing reports, updating files, and helping to follow-up on operational actions.
• Help maintain accurate order, delivery, and customer information in internal systems.
• Prepare sales and operational data for review by the team, highlighting any missing or incorrect information.
• Use ERP and other internal systems to enter, update, and check information following agreed processes.
• Communicate with internal teams such as Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue to collect information and support daily tasks.
• Respond to operational questions from internal stakeholders and elevate more complex issues to the appropriate team member.
• Support the team in following processes, templates, and deadlines.
• Assist with the use of new tools and processes by completing assigned tasks and sharing feedback with the team.
• Maintain organized records, trackers, and shared documents to support the smooth running of the team.
• Take part in team meetings, training sessions, and process reviews

Kenntnisse

Administrative experience

Excel

Outlook

Attention to detail

Team coordination

Order management

English fluency

SAP ECC/S4 Hana

Multitasking

Tools

SAP ECC/S4 Hana

Jobbeschreibung

Ralph Lauren Corporation is seeking an International Customer Service Associate to support wholesale operations in APAC. This temporary, support-focused role collaborates with Sales Operations, Sales, Finance, Logistics, and Fulfilment to ensure accurate data and timely tasks.

Ideal candidates have 2 years in admin or related roles, strong Excel/Outlook skills, and a detail-oriented, collaborative mindset. Fluency in English is required; additional languages are a plus.