02. Customer Service Associate, International

Ralph Lauren Corporation; Genf; Vor Ort; CHF 50.000 - 65.000; Teilzeit

Zusammenfassung

Ralph Lauren Corporation is seeking an International Customer Service Associate on a temporary contract to support wholesale operations across APAC. You will help with order loading, reporting, system updates, and cross-functional coordination with Sales Operations, Sales, Finance, Logistics, and Fulfilment teams.

The role suits an organized, detail-oriented candidate who enjoys data work and learning new business systems. Fluency in English is required and SAP experience is a plus.

Qualifikationen

• 2 years of administrative, customer service, sales support, or operations experience.
• Interest in wholesale and sales operations.
• Understanding of order management or retail/wholesale environments is an advantage.
• Strong attention to detail and ability to follow processes.
• Good written and verbal communication skills.
• Proficiency with Excel and Outlook.
• Organized, reliable, and able to manage multiple tasks.
• Positive attitude and ability to work well in a team.
• Experience with SAP ECC/S4 Hana.
• Fluent in English; other languages are a plus.

Aufgaben

• Support day-to-day wholesale operations for APAC market, including order loading and tracking.
• Assist the Wholesale Sales team by preparing reports and following up on actions.
• Maintain accurate order, delivery, and customer data in internal systems.
• Prepare sales and operational data for team review and highlight issues.
• Use ERP and internal systems to enter, update, and verify information.
• Coordinate with Sales, Finance, Logistics, and other teams.
• Respond to operational questions and escalate complex issues as needed.
• Support processes, templates, and deadlines across the team.
• Assist with new tools by completing tasks and sharing feedback.
• Maintain organized trackers and documents for smooth operations.
• Participate in meetings and training sessions.

Kenntnisse

Administrative support

Customer service

Attention to detail

Communication

Teamwork

Organizational skills

English fluency

Multitasking

Learning mindset

Tools

Excel

Outlook

SAP ECC/S4 Hana

Jobbeschreibung

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Temporary contract

This is a support-focused role within the International Customer Service team. As International Customer Service Associate, you will help with the day-to-day administration of wholesale operations, including order follow-up, basic reporting, system updates, and coordination with internal teams. You will work closely with Sales Operations, Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue teams to help ensure tasks are completed accurately and on time. This role is well suited to someone who is organized, detail-oriented, eager to learn, and comfortable working with data and business systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support day-to-day wholesale operations for APAC market, including order loading, order tracking, order release follow-up, delivery updates, and basic customer service support
• Assist the Wholesale Sales team by preparing reports, updating files, and helping to follow-up on operational actions
• Help maintain accurate order, delivery, and customer information in internal systems
• Prepare sales and operational data for review by the team, highlighting any missing or incorrect information
• Use ERP and other internal systems to enter, update, and check information following agreed processes
• Communicate with internal teams such as Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue to collect information and support daily tasks
• Respond to operational questions from internal stakeholders and elevate more complex issues to the appropriate team member
• Support the team in following processes, templates, and deadlines
• Assist with the use of new tools and processes by completing assigned tasks and sharing feedback with the team
• Maintain organized records, trackers, and shared documents to support the smooth running of the team
• Take part in team meetings, training sessions, and process reviews

EXPERIENCE, SKILLS & KNOWLEDGE

• 2 years experience in an administrative, customer service, sales support, or operations support role
• Interest in learning about wholesale, sales operations, and business processes
• Understanding of order management, customer service, or retail/wholesale environments is an advantage
• Good attention to detail and ability to follow processes accurately
• Good written and verbal communication skills
• Comfortable working with Excel and Outlook
• Organized, reliable, and able to manage multiple tasks
• Positive attitude, willingness to learn, and ability to work well as part of a team
• Experience with SAP ECC/S4 Hana
• Fluent in English; any other language is an asset