Quality Complaint Specialist — GMP & Life Sciences

Cytiva; Grens; Vor Ort; CHF 78.000 - 94.000; Vollzeit

Zusammenfassung

Cytiva in Grens, Switzerland (VD) seeks a Customer Complaint Handling Specialist to manage end‑to‑end complaint workflows under GMP/ISO 13485 guidance. This on‑site fixed‑term role focuses on intake, assessment, investigation, documentation, escalation and timely closure.

You will review feedback, classify complaints, coordinate with Subject Matter Experts, and ensure investigation records meet procedural requirements with Good Documentation Practices.

Qualifikationen

• Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).
• 2–3 years complaint handling experience in a GMP/medical device establishment preferred.
• Fluent English and French language skills (written and spoken).

Aufgaben

• Receiving, reviewing, and processing customers feedback while using Good Documentation Practices.
• Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.
• Evaluate the complaints for potential health hazard and determine if complaints require escalation.
• Review’s complaint investigation to ensure investigations meet procedural requirements.
• Participate in complaint investigation with the relevant Subject Matter Experts.
• Perform additional duties as assigned.

Kenntnisse

Complaint handling

Quality management

Documentation

Regulatory compliance

GMP

French language

English language

Ausbildung

Bachelor's degree in Science/Engineering/Biotechnology

Jobbeschreibung

Cytiva in Grens, Switzerland (VD) seeks a Customer Complaint Handling Specialist to manage end‑to‑end complaint workflows under GMP/ISO 13485 guidance. This on‑site fixed‑term role focuses on intake, assessment, investigation, documentation, escalation and timely closure.

You will review feedback, classify complaints, coordinate with Subject Matter Experts, and ensure investigation records meet procedural requirements with Good Documentation Practices.