GMP Complaint Handler for Life Sciences Quality

Radiometer; Schweiz; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Cytiva in Granges-Paguet, Switzerland, is seeking a Customer Complaint Handling Specialist for a 6‑month on-site contract. You will manage end-to-end complaint processes, ensure regulatory alignment, and maintain documentation to support rapid closure.

Fluency in English and French is required; travel is limited. The role focuses on applying GMP/quality standards within a life sciences setting, working with cross-functional teams and subject matter experts to resolve issues and ensure patient

Qualifikationen

• Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).
• 2–3 years of complaint handling experience in GMP/medical device environment preferred.
• Familiarity with FDA 21 CFR 820, ISO 13485, ISO 9001 and related standards.

Aufgaben

• Receive, review, and process customer feedback using Good Documentation Practices.
• Classify complaints, follow up, document investigations, escalate as needed to close the case.
• Evaluate complaints for health hazard potential and determine escalation.
• Review investigations to ensure procedural compliance.
• Collaborate with Subject Matter Experts on investigations.
• Perform additional duties as assigned.

Kenntnisse

Complaint handling

Documentation

Regulatory awareness

Ausbildung

Bachelor's degree in Science/Engineering/Biotech

Jobbeschreibung

Cytiva in Granges-Paguet, Switzerland, is seeking a Customer Complaint Handling Specialist for a 6‑month on-site contract. You will manage end-to-end complaint processes, ensure regulatory alignment, and maintain documentation to support rapid closure.

Fluency in English and French is required; travel is limited. The role focuses on applying GMP/quality standards within a life sciences setting, working with cross-functional teams and subject matter experts to resolve issues and ensure patient