Program Coordinator

IMD; Lausanne; On-site; CHF 70,000 - 90,000; Full time

Job summary

The International Institute for Management Development (IMD) in Lausanne is seeking a Program Coordinator to manage and coordinate a portfolio of executive development programs. You will support stakeholders, including participants, the Program Director and suppliers, before, during and after program delivery.

You may also assist one or more of our Faculty members while ensuring smooth delivery across formats and locations.

Qualifications

• Bachelor in hospitality management, tourism, marketing or equivalent.
• Strong experience in a customer relations role.
• Experience working in an international environment.
• Tech savvy – ability to work with virtual conference tools (zoom, X2O, Miro, etc), able to trouble shoot technical issues.
• Fluent in English is mandatory; a good command of French is a plus; other languages are an asset
• Computer literate (MS Office necessary, Salesforce and Canvas are a plus)
• Proven organization and administration skills
• Ability to handle multiple priorities in an independent manner
• Excellent communication skills, customer-focused and diplomatic
• Team player is a must
• Stress management, customer-oriented, professional
• Time management, organization and logistics skills
• Strong sense of responsibility with a proactive and positive attitude
• Flexibility to work evenings, nights and weekends when required

Responsibilities

• Organize all logistical aspects relating to the preparation & delivery of executive development programs
• Prepare program budgets & execute accounting affairs related to the programs
• Ensure effective and accurate communication is delivered to the participants, faculty and all stakeholders involved in a timely and professional manner
• Coordinate different program delivery formats; face to face, virtual and hybrid.
• Ensure all details related to program sessions are prepared and troubleshoot technological aspects when required
• Gather all necessary teaching materials & information from necessary stakeholders and liaise with several internal departments (restaurant, security, printshop etc.)
• Handle administrative tasks, follow up with different departments, and organize program logistics such as special events, social activities, session simulations, and support to faculty, guest speakers and
• Create and populate the online learning platform with all necessary program and travel logistics information as well as session preparation for participants
• Provide support to participants during the whole length of the program from one day to several weeks (during program delivery, face to face on or off campus and virtual, some weekend work, evenings and/or possible travel required)

Skills

customer relations

international environment

tech savvy

English fluent

French good

MS Office

Salesforce

Canvas

communication skills

organization

logistics

time management

proactivity

Education

Bachelor in hospitality management, tourism, marketing or equivalent

Tools

Zoom

X2O

Miro

Job description

The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 20,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact.
Real Learning for Real Impact.

To reinforce our team, we are looking for a

TheJob's Mission

Program Coordinators are the ambassadors for IMD and the first point of contact for IMD participants. Therefore, they contribute highly to the success of IMD and the client experience. In this role, you will manage and coordinate a portfolio of programs, ensuring the smooth running of executive development programs. This entails supporting various stakeholders (participants, the Program Director and suppliers), prior to, during and after program delivery. In parallel, you may act as an assistant to one or more of our Faculty members.

Key activities & accountabilities

• Organize all logistical aspects relating to the preparation & delivery of executive development programs
• Prepare program budgets & execute accounting affairs related to the programs
• Ensure effective and accurate communication is delivered to the participants, faculty and all stakeholders involved in a timely and professional manner
• Coordinate different program delivery formats; face to face, virtual and hybrid.
• Ensure all details related to program sessions are prepared and troubleshoot technological aspects when required
• Gather all necessary teaching materials & information from necessary stakeholders and liaise with several internal departments (restaurant, security, printshop etc.)
• Handle administrative tasks, follow up with different departments, and organize program logistics such as special events, social activities, session simulations, and support to faculty, guest speakers and
• Create and populate the online learning platform with all necessary program and travel logistics information as well as session preparation for participants
• Provide support to participants during the whole length of the program from one day to several weeks (during program delivery, face to face on or off campus and virtual, some weekend work, evenings and/or possible travel required)

Formula for success

Ideal Profile

• Bachelor in hospitality management, tourism, marketing or equivalent

Experience

• Strong experience in a customer relations role
• Experience working in an international environment
• Tech savvy – ability to work with virtual conference tools (zoom, X2O, Miro, etc), able to trouble shoot technical issues.
• Fluent in English is mandatory; a good command of French is a plus; other languages are an asset
• Computer literate (MS Office necessary, Salesforce and Canvas are a plus)
• Proven organization and administration skills
• Ability to handle multiple priorities in an independent manner
• Excellent communication skills, customer-focused and diplomatic
• Team player is a must
• Stress management, customer-oriented, professional
• Time management, organization and logistics skills
• Strong sense of responsibility with a proactive and positive attitude
• Flexibility to work evenings, nights and weekends when required

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.