Education Program Manager

EHL; Lausanne; On-site; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Free meals

Parking space or public transport

Generous leave

Access to facilities

Job summary

EHL Hospitality Business School in Lausanne seeks an Education Program Manager to lead executive education programs and EMBA initiatives, coordinating stakeholders and delivering high-impact learning experiences.

You will manage operations, AV and translation logistics, develop program roadmaps, collaborate with partners, and ensure excellence from admission to delivery. Fluency in English, Mandarin, and ideally French is preferred; willingness to travel.

Qualifications

• Bachelor’s degree in business-related area; master’s in hospitality/business preferred.
• 7+ years of professional experience in program coordination and event organization.
• Experience managing complex higher-education programs with virtual/blended formats.

Responsibilities

• Coordinate executive education programs and EMBA initiatives.
• Ensure operational excellence across programs, including logistics and translation.
• Develop program roadmaps and timelines; manage admissions/recruitment with partners.
• Collaborate with internal stakeholders and external partners to deliver high-impact learning experiences.

Skills

Program coordination

Event management

Stakeholder management

Communication

Travel willingness

Education

Bachelor’s degree in business

Master’s degree in hospitality/business (preferred)

Tools

CRM systems

Program management software

Data analysis tools

Job description

Join us and shape the future of hospitality today !

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The Graduate and Executive Education segment is a dynamic and fast-growing business unit of EHL Hospitality Business School. It has a growing portfolio of diverse offerings including short and open programs, custom programs, training solutions for professionals and organizations as well as the organization of study tours. It is also home to research institutes including the Institute of Customer Experience Management, Institute of Business Creativity, Hospitality Real Estate & Finance Institute, and Institute of Nutrition R&D.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

As Education Program Manager, you will be responsible for our executive education programs' and EMBA level program’s implementation. You will work closely with internal stakeholders, subject matter experts, and industry partners you will create engaging learning experiences, ensure operational excellence, and support the continued growth and success of our executive education activities. Through your ability to coordinate diverse stakeholders and lead strategic projects, you will contribute to delivering high-impact learning experiences that address the evolving needs of professionals and organizations.

What will you do ?

• Ensure clear, timely, and professional communication with program participants, faculty, partners, and stakeholders.
• Gather teaching program materials and information from stakeholders and liaise with internal and external stakeholders.
• Ensure smooth execution of all program operations, including technical aspects such as AV setup, simultaneous translation, and coordination of program materials from both internal and external parties.
• Support during the whole length of the program from one day to weeks (during program delivery, face to face on or off campus and virtual, some weekend work, evenings and travel required).
• Ensure expenditure of the program aligns with the program budget and follows expected margins.
• Ensure effective program delivery by utilizing and improving established workflows and processes to enhance the learner and client experience.
• Identify and cultivate strategic partnerships with organizations, industry associations, and thought leaders to enhance program offerings and expand market reach.Create program roadmaps and timelines to guide program development.
• Collaborate with partner for admission/recruitment process for programs.
• Collaborate with the program management team to optimize workflows, tools, and processes to support program implementation and enhance client satisfaction.

Who are you ?

• You have a bachelor’s degree in a business-related area, ideally with a master's degree in hospitality/business related fields.
• You have a minimum of 7 years of professional experience in program coordination and the event organization and management nice to have.
• You have a proven track record of managing complex higher-education programs, including virtual and blended formats. (Proficiency in data analysis tools, CRM systems, and program management software is a plus).
• You demonstrate strong strategic planning, project management, collaboration and problem-solving skills.
• You have exceptional communication and stakeholder management abilities.
• You are able to demonstrate flexibility and are willing to travel regularly, both locally and internationally.
• You have a good understanding of the executive education market, or a strong willingness to develop this expertise.
• You are able to demonstrate flexibility in your working hours, which may occasionally extend beyond regular business hours, in order to meet the needs of an international clientele.
• You have excellent command of English, Mandarin and ideally French.

What we offer ?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.

You will enjoy being part of a passionate, multidisciplinary and talented team.