Production Support Engineer: CRM & Automation

FNZ Group; Chiasso; On-site; CHF 90,000 - 120,000; Full time

Job summary

FNZ Group in Switzerland seeks a Production Support Engineer focused on onboarding and CRM across live platforms. You will ensure smooth operation, fix defects, and support testing and releases.

You will read and debug code (C++/Java), work with Oracle DB, and collaborate with Production Analysts and Testers to meet KPIs and SLAs. 2+ years in production support, strong English, with German/Italian a plus.

Qualifications

• Ability to read and debug code and understand log entries.
• Experience with C++ and Java programming (Spring preferred).
• Experience in Relational Databases - Oracle is preferred.
• 2 or more years production support experience.
• Basic Knowledge on Core Banking processes and tools is preferred.
• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients.
• Willingness to learn new things is important as there is a lot to learn and master.
• Logical thinking, positive “can-do” attitude and reverse engineering skills.
• Excellent English skills, written and verbal.

Responsibilities

• Investigation of errors in live high-end platforms.
• Researching and fixing defects based on description.
• Developing code, scripts, schemas required to solve complex technical issues.
• Investigating problems on databases, web and application servers.
• Dealing with performance issues.
• Communication with Production Analysts and Testers.
• Automation of manual processes within Production support (CSI).
• Working in a group of highly skilled support developers to resolve production issues.

Skills

Code debugging

C++

Java

Oracle

Relational DBs

Production support

English

Communication

Stakeholder management

German/Italian (bonus)

Tools

Borland

Visual Studio

MSVC

Job description

FNZ Group in Switzerland seeks a Production Support Engineer focused on onboarding and CRM across live platforms. You will ensure smooth operation, fix defects, and support testing and releases.

You will read and debug code (C++/Java), work with Oracle DB, and collaborate with Production Analysts and Testers to meet KPIs and SLAs. 2+ years in production support, strong English, with German/Italian a plus.