Platform Support Engineer I — Linux/Mac, AWS

Interactive Brokers

Zug

On-site

CHF 70,000 - 110,000

Full time

14 days+

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Job summary

Interactive Brokers invites applications for an L1 System Administrator/Help Desk Specialist to support internal users on Red Hat Linux and Mac OSX, and Windows environments. You will diagnose problems, install applications, and guide users to timely, accurate solutions.

You will own escalations, follow procedures, and collaborate with developers to improve systems and documentation. Strong communication and problem-solving skills are essential, with familiarity in VMware and AWS a plus.

Qualifications

BS degree in Information Technology, Computer Science, or relevant field
3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills
Experience in Omnissa VMWare and AWS administration and support as a plus
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus

Responsibilities

Take ownership of internal user issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)