Patient Experience & Activation Analytics Specialist

Novartis AG; Switzerland; On-site; CHF 38,000 - 63,000; Full time

Job summary

Novartis AG is seeking an analytics-focused professional to provide marketing-services support across regional teams. You will translate qualitative and quantitative data into actionable insights, maintain documentation, and collaborate with design to develop promotional materials while supporting patient programs.

The role emphasizes project coordination, QA of reports, and knowledge-sharing initiatives within a regulated pharma environment.

Qualifications

• Bachelor's degree in marketing, business administration, analytics, communications or a related field.
• Professional proficiency in English and Spanish.
• Experience in analytics, marketing services, project coordination or patient-support programs.
• Ability to translate qualitative and quantitative information into actionable insights.
• Strong project-management and organizational skills.
• Attention to detail and commitment to quality and timely delivery.
• Effective written and verbal communication for cross-functional audiences.
• Experience creating and maintaining SOPs and knowledge repositories.
• Collaborative mindset with knowledge-sharing and training experience.
• Understanding of pharmaceutical compliance and escalation of adverse events.

Responsibilities

• Provide analytics and reporting support to stakeholders in marketing and sales.
• Translate data into clear business insights and communicate recommendations.
• Manage assigned deliverables with documentation and stakeholder communication.
• Coordinate multiple stakeholders and projects to deliver on deadlines.
• Perform QA reviews to ensure accuracy and completeness of reports.
• Create, update and maintain SOPs and knowledge repositories.
• Contribute to knowledge-sharing sessions, onboarding and training.
• Partner with design teams to support promotional marketing materials.
• Report adverse events and technical complaints within 24 hours per procedures.
• Support compliant distribution of marketing samples where applicable.

Skills

Analytical Thinking

Brand Awareness

Business Networking

Digital Marketing

Marketing Planning

Marketing Strategies

Media Campaigns

Process Documentation

Statistical Analysis

Marketing Communications (MarCom)

Education

Bachelor's degree in marketing or related field

Tools

Alteryx

Job description

Novartis AG is seeking an analytics-focused professional to provide marketing-services support across regional teams. You will translate qualitative and quantitative data into actionable insights, maintain documentation, and collaborate with design to develop promotional materials while supporting patient programs.

The role emphasizes project coordination, QA of reports, and knowledge-sharing initiatives within a regulated pharma environment.