Sales Representative - CRM

Novartis AG; Switzerland; On-site; CHF 120,000 - 180,000; Full time

Job summary

Novartis AG in Switzerland is seeking a Sales Representative to own the territory, develop customer plans, and engage healthcare professionals with scientific dialogue and data-driven calls across face-to-face and digital channels.

You will build trusted relationships, share insights, support product launches, and ensure compliant, ethical engagement aligned with industry standards.

Qualifications

• Minimum 5 years sales experience with a record of delivering results.
• Experience engaging with Cardiologist
• Cardiovascular experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.

Responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Skills

Account Management

Commercial Excellence

Communication

Compliance (Inactive)

Conflict Management

Cross-Functional Work

Customer Insights

Ethics

Healthcare Industry

Influencing Skills

Negotiation

Sales

Technical Skills (Inactive)

Job description

Job Description Summary

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth-always with integrity and in line with industry standards.

Job Description

Major accountabilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements

• Minimum 5 years sales experience with a record of delivering results.
• Experience engaging with Cardiologist
• Cardiovascular experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.

Skills Desired

• Account Management
• Commercial Excellence
• Communication
• Compliance (Inactive)
• Conflict Management
• Cross-Functional Work
• Customer Insights
• Ethics
• Healthcare Industry
• Influencing Skills
• Negotiation
• Sales
• Technical Skills (Inactive)