Part-Time Healthcare Customer Support Specialist

R.G.C.C. International GmbH; Zug; Vor Ort; CHF 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Birthday day off

25 vacation days

Dog-friendly office

Lunch subsidy

One day home office per week

Professional development support

Annual volunteer day

Zusammenfassung

R.G.C.C. International GmbH in Zug is seeking a Customer Service Representative (50-70% workload, Monday to Friday) to be the human connection between our lab and doctors, patients, and partners.

You will handle inquiries via phone and email, provide service information, process invoices, and help with scheduling and office administration. Ideal candidates bring proven customer service experience, strong English communication, discreet handling of sensitive information, and comfort using

Qualifikationen

• Proven experience in customer service or client-facing role.
• Excellent verbal and written communication in English; other languages are an asset.
• Organized and able to handle multiple priorities with attention to detail.

Aufgaben

• Act as first point of contact for doctors, clinics, patients, and representatives across channels.
• Provide accurate information on services, testing procedures and order status.
• Follow up to resolve inquiries and ensure prompt resolution.
• Process customer requests, documentation and maintain records in HubSpot.
• Coordinate with finance on billing inquiries and generate invoices.

Kenntnisse

Customer service

Communication

Organizational skills

Multitasking

MS Office

CRM experience

Tools

HubSpot CRM

Invoicing systems

MS Office Suite

Jobbeschreibung

R.G.C.C. International GmbH in Zug is seeking a Customer Service Representative (50-70% workload, Monday to Friday) to be the human connection between our lab and doctors, patients, and partners.

You will handle inquiries via phone and email, provide service information, process invoices, and help with scheduling and office administration. Ideal candidates bring proven customer service experience, strong English communication, discreet handling of sensitive information, and comfort using