German-Speaking Customer Support Specialist (Contract)

Intuitive; Aubonne; Vor Ort; CHF 60.000 - 85.000; Teilzeit

Zusammenfassung

Intuitive, a leading pioneer in robotic-assisted surgery, is seeking a Customer Service Associate for a 9-month contract in Switzerland. The role demands German proficiency, strong English, and proven customer service experience.

You will handle orders, quotations, and inquiries, log and track service requests, and collaborate with Sales, Finance, Logistics and Regulatory teams on-site at our Swiss location.

Qualifikationen

• 1-2 years professional experience in similar position or minimum 2 years post graduate school degree.
• Very good oral and written communication.
• Good interpersonal skills and ability to build effective professional relationships.
• Junior profile with experience in Call Centers.
• Native German and fluent in English. French is a strong plus.
• Experience in Digital/Tech industry may be a plus.
• Detail oriented.
• Time management abilities.
• Ability to manage telephone activity in a positive and appropriate manner.
• Computer literate with MS Office product suite, ERP (SAP is a plus).

Aufgaben

• Efficiently handle customers’ or distributors’ enquiries such as purchase orders, quotations, part requests, complaints for lost or damaged goods, product returns or exchanges.
• Professionally answer incoming calls and emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
• Accurately and timely process orders and requests in ERP and CRM databases.
• Work closely with other teams such as Sales, Finance, Logistics, Regulatory and Contracts.
• Understand processes and make recommendations to improve overall team efficiency.
• Provide high standard customer support including phone and email requests from customers and distributors.
• Enter sales orders into SAP, verify that terms and conditions of purchase orders are processed accordingly.
• Process and track all service requests into CRM.
• Log customers’ complaints timely and accurately, report to Regulatory as appropriate.
• Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision.

Kenntnisse

German

English

Customer service

Communication

Ausbildung

Bachelor's degree or higher

Tools

SAP

CRM

MS Office

ERP

Jobbeschreibung

Intuitive, a leading pioneer in robotic-assisted surgery, is seeking a Customer Service Associate for a 9-month contract in Switzerland. The role demands German proficiency, strong English, and proven customer service experience.

You will handle orders, quotations, and inquiries, log and track service requests, and collaborate with Sales, Finance, Logistics and Regulatory teams on-site at our Swiss location.