Oracle Fusion Cloud Finance Operations Lead

EF Education First Ltd.; Zürich; Presencial; CHF 140 000 - 200 000; Tempo integral

Resumo da oferta

EF Education First Ltd. is seeking an Operations Manager to own day-to-day support for Oracle Fusion Cloud Financials, serving as the single point of accountability for Record-to-Report, Order-to-Cash and Procure-to-Pay processes.

You will direct the external managed-services partner, collaborate with Finance, Shared Services and Controlling, and set the standard for support delivery across EF and its partners.

Qualificações

• 7+ years on Oracle Financials, including 3+ years on Fusion Cloud Financials in a support role.
• Deep knowledge of GL, Subledger Accounting, Payables, Receivables, Assets, Expenses, Intercompany and Tax; working knowledge of Purchasing, Cash Management and ARCS.
• Proven track record of reducing ticket volumes and delivering measurable system and process improvements.
• Experience directing an external managed-services partner against SLAs in an ITIL-based operating model.
• Hands-on experience managing change under both waterfall/SDLC and agile methods, including Oracle quarterly update testing, in a multi-entity, multi-currency environment.

Responsabilidades

• Own incident, problem, service requests, access and change management for Fusion Financials, including the monthly and quarterly close support calendar.
• Provide hands-on functional expertise on tickets and guide the partner team on the harder cases.
• Manage SLAs end to end: monitor performance, challenge breaches, drive corrective actions and report to IT and Finance leadership.
• Reduce ticket volume by challenging the status quo: automation, root-cause analysis, knowledge articles and permanent fixes rather than repeat workarounds.

Conhecimentos

Oracle Financials

Fusion Cloud Financials

ITIL

Stakeholder Management

Change Management

Formação académica

Oracle Cloud Financials certification

Ferramentas

OIC

FDIP

Smart View

Oracle AI

Descrição da oferta de emprego

EF Education First Ltd. is seeking an Operations Manager to own day-to-day support for Oracle Fusion Cloud Financials, serving as the single point of accountability for Record-to-Report, Order-to-Cash and Procure-to-Pay processes.

You will direct the external managed-services partner, collaborate with Finance, Shared Services and Controlling, and set the standard for support delivery across EF and its partners.