Oracle Fusion Cloud Finance Operations Lead

Education First; Zürich; On-site; CHF 140,000 - 190,000; Full time

Job summary

Education First in Zürich seeks an Operations Manager to own the day-to-day support for Oracle Fusion Cloud Financials, acting as the single point of accountability for keeping R2R, O2C and P2P processes running smoothly. You will direct the external managed-services partner, liaising with Finance and the business to set and uphold EF's standards for support delivery.

The role emphasizes incident, problem, change and access management, with a focus on reducing ticket volume through automation,

Qualifications

• 7+ years on Oracle Financials, at least 3 on Fusion Cloud Financials in a support or application management role.
• Deep knowledge of GL, Subledger Accounting, Payables, Receivables, Assets, Expenses, Intercompany and Tax; working knowledge of Purchasing, Cash Management and ARCS.
• Proven track record of reducing ticket volumes and delivering measurable system and process improvements.
• Experience directing an external managed-services partner against SLAs in an ITIL-based operating model.
• Hands-on experience managing change under both waterfall/SDLC and agile methods, including Oracle quarterly update testing, in a multi-entity, multi-currency environment.
• Desirable: Oracle Cloud Financials certification; PRINCE2, PMP or Scrum certification; experience with OIC, FDIP and Oracle AI; exposure to EPM and HCM touchpoints.

Responsibilities

• Own incident, problem, service request, access and change management for Fusion Financials, including the monthly and quarterly close support calendar.
• Provide hands-on functional expertise on tickets and guide the partner team on the harder cases.
• Manage SLAs end to end: monitor performance, challenge breaches, drive corrective actions and report to IT and Finance leadership.
• Reduce ticket volume by challenging the status quo: creative solutions, automation, root-cause analysis, knowledge articles and permanent fixes rather than repeat workarounds.
• Direct the external partner team day to day: work allocation, prioritization, quality review and adherence to EF standards; run governance cadence and elevate where delivery falls short.
• Plan and forecast resources across partner and internal teams, including year-end close and quarterly Oracle releases.
• Act as the go-to person for Finance, Shared Services and Controlling; translate business requirements into well-formed change requests and technical constraints back into plain business language.
• Manage change requests from intake to deployment using waterfall, SDLC or agile as the change warrants; lead impact assessment, regression testing and UAT for Oracle quarterly updates.
• Deliver system and process improvements, including new Oracle features (AI agents, Redwood) where they reduce effort or risk, and act as project manager when required.
• Be the advocate and role model for best practice and ITIL-aligned ways of working; enforce EF's support, documentation and security standards across internal and partner teams; support internal and external audits.
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Skills

Incident management

Problem solving

Change management

Stakeholder communication

Leadership

Tools

Oracle Fusion Cloud Financials

OTBI

FDIP

OIC

Smart View

Job description

Education First in Zürich seeks an Operations Manager to own the day-to-day support for Oracle Fusion Cloud Financials, acting as the single point of accountability for keeping R2R, O2C and P2P processes running smoothly. You will direct the external managed-services partner, liaising with Finance and the business to set and uphold EF's standards for support delivery.

The role emphasizes incident, problem, change and access management, with a focus on reducing ticket volume through automation,