Oracle Fusion Cloud Finance Ops Lead

EF; Zürich; On-site; CHF 140,000 - 210,000; Full time

Job summary

EF in Zürich seeks an Operations Manager to own day‑to‑day support for Oracle Fusion Cloud Financials and to ensure Record‑to‑Report, Order‑to‑Cash and Procure‑to‑Pay processes run smoothly and in compliance. You will lead the external managed‑services partner, coordinate with Finance, and set the standard for support across EF and partners.

You will manage incident, problem, change, and service requests; drive improvements and automation; and align with ITIL practices.

Qualifications

• 7+ years on Oracle Financials, at least 3 on Fusion Cloud Financials in a support or application management role.
• Deep knowledge of GL, Subledger Accounting, Payables, Receivables, Assets, Expenses, Intercompany and Tax; working knowledge of Purchasing, Cash Management and ARCS.
• Proven track record of reducing ticket volumes and delivering measurable system and process improvements.
• Experience directing an external managed‑services partner against SLAs in an ITIL‑based operating model.
• Hands‑on experience managing change under both waterfall/SDLC and agile methods, including Oracle quarterly update testing, in a multi‑entity, multi‑currency environment.
• ITIL Foundation certified (intermediate preferred); fluent English.
• Desirable: Oracle Cloud Financials certification; PRINCE2, PMP or Scrum certification; experience with OIC, FDIP and Oracle AI; exposure to EPM and HCM touchpoints.

Responsibilities

• Own incident, problem, service request, access and change management for Fusion Financials, including the monthly and quarterly close support calendar.
• Provide hands‑on functional expertise on tickets and guide the partner team on the harder cases.
• Manage SLAs end to end: monitor performance, challenge breaches, drive corrective actions and report to IT and Finance leadership.
• Reduce ticket volume by challenging the status quo: creative solutions, automation, root‑cause analysis, knowledge articles and permanent fixes rather than repeat workarounds.
• Direct the external partner team day to day: work allocation, prioritization, quality review and adherence to EF standards; run governance cadence and escalate where delivery falls short.
• Plan and forecast resources across partner and internal teams, including year‑end close and quarterly Oracle releases.
• Act as the go‑to person for Finance, Shared Services and Controlling; translate business requirements into well‑formed change requests and technical constraints back into plain business language.
• Manage change requests from intake to deployment using waterfall, SDLC or agile as the change warrants; lead impact assessment, regression testing and UAT for Oracle quarterly updates.
• Deliver system and process improvements, including new Oracle features (AI agents, Redwood) where they reduce effort or risk, and act as project manager when required.
• Be the advocate and role model for best practice and ITIL‑aligned ways of working; enforce EF's support, documentation and security standards across internal and partner teams; support internal and external audits.

Skills

Oracle Fusion Cloud Financials

Fluent English

ITIL Foundation

Education

Oracle Cloud Financials certification

PRINCE2 certification

PMP certification

Scrum certification

Tools

OIC

FDIP

Oracle AI

EPM

HCM

Job description

EF in Zürich seeks an Operations Manager to own day‑to‑day support for Oracle Fusion Cloud Financials and to ensure Record‑to‑Report, Order‑to‑Cash and Procure‑to‑Pay processes run smoothly and in compliance. You will lead the external managed‑services partner, coordinate with Finance, and set the standard for support across EF and partners.

You will manage incident, problem, change, and service requests; drive improvements and automation; and align with ITIL practices.