On-Trade Sales Coordinator — Switzerland

LVMH; Zürich; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

LVMH is seeking a Sales Coordinator On-Trade in Switzerland to support the On-Trade Sales team, ensuring efficient operations, accurate forecasting, and robust reporting. You will coordinate with customers and internal teams, manage pricing and contracts, and drive data integrity in SAP/Vistex and CRM systems.

You will collaborate with multi-market teams, handle confidential information, and contribute to the success of luxury wines & spirits in a fast-paced environment.

Qualifications

• Bachelor’s degree required or equivalent in business/finance/sales/SCM.
• 2–4 years in sales administration, sales coordination, or commercial support, preferably luxury wines & spirits.
• Experience in multi-market, international or matrix environments with cross-border coordination.

Responsibilities

• Provide day-to-day administrative and operational support to the Swiss On-Trade Sales team, including the Sales Director, National Sales Manager, Key Account Managers, and Area Sales Managers.
• Act as a key operational contact for customers and coordinate timely responses on pricing, product availability, innovations, limited editions, supply updates, and specific orders.
• Support in preparation for team & customer meetings, sales materials, product information, commercial communications, mailings, and translations.
• Manage competing requests, set priorities, and deliver accurate support within short deadlines, escalating trade-offs when required.
• Own the preparation and timely distribution of sales reports, dashboards, statistics, and performance updates.
• Analyse results by salesperson, customer, region, and product to identify trends, performance gaps, root causes, risks, and opportunities.
• Present clear conclusions, alert relevant stakeholders to material variances, recommend actions, and follow up on agreed corrective measures.
• Support volume planning and phasing by area sales managers; analyse actuals versus forecast, explain variances, challenge assumptions, and update forecasts based on trends, customer input, risks, and opportunities.
• Monitor SKU quotas and commercial allocations for limited-volume products at product level.
• Manage pricing, sales conditions, and rebate schemes in line with approved agreements.
• Resolve pricing discrepancies and coordinate the approval, documentation, and administrative follow-up of annual customer contracts through the relevant compliance tools.
• Monitor commercial partnerships, volume objectives, rebates, NSI, FTT, kickbacks, accruals, and trade spend, ensuring accurate budget visibility.
• Control partnership invoices, execute kickback processes, and support the follow-up of overdue payments with Finance and the Sales team.
• Handle pricing, contractual, financial, customer, and individual performance information with strict confidentiality.
• Maintain customer hierarchies, sales conditions, rebate structures, and commercial partnership agreements in SAP/Vistex.
• Act as a key contact for CRM and sales systems administration, ensuring accurate customer and commercial master data.
• Ensure data quality and consistency for reliable reporting, forecasting, pricing, and performance analysis.
• Manage POSM, samples, free goods, and activation materials; track promotional execution and recommend improvements with Sales and Marketing.
• Maintain internal control procedures, ensure compliance across sales administration and financial processes, and drive continuous process improvement.

Education

Bachelor’s degree in Business Administration, Sales, Finance, Supply Chain, or a related field

Tools

SAP

Vistex

Salesforce

DocuSign

Nintex

Job description

LVMH is seeking a Sales Coordinator On-Trade in Switzerland to support the On-Trade Sales team, ensuring efficient operations, accurate forecasting, and robust reporting. You will coordinate with customers and internal teams, manage pricing and contracts, and drive data integrity in SAP/Vistex and CRM systems.

You will collaborate with multi-market teams, handle confidential information, and contribute to the success of luxury wines & spirits in a fast-paced environment.