Luxury Retail Operations Coordinator (Zurich)

Tiffany-; Zürich; On-site; CHF 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Retirement plan

Life insurance

Employee discounts

Onboarding training

Job summary

Tiffany & Co. Zurich Bahnhofstrasse is seeking an outgoing Operations Coordinator (m/f/d) on a one-year fixed-term contract. The role covers administration, inventory control, customer service, and shipping/receiving to elevate the client experience and support sales professionals.

Key duties include merchandise receiving, cycle counts, price changes, and post-sales service. The position requires 2–3 years in retail ops, strong MS Word/Excel skills, and fluency in German and English.

Qualifications

• 2–3 years of experience in retail operations.
• Strong client service and communication skills.
• Fluent in German and English.
• Knowledge of local Import/Export regulation.

Responsibilities

• Receive merchandise and prepare transfers to other locations.
• Ensure store inventory accuracy and availability to optimize client service.
• Monitor the daily high value count and maintain the returns report.
• Lead and coordinate cycle count and physical inventory prep; oversee the yearly inventory.
• Lead price changes, merges, re-classes and ticket changes.
• Process merchandise requests and follow-up on special orders/back orders.
• Provide superior post-sales client service and manage repair/engraving orders when needed.
• Assist management with visual presentation and store cleanliness.
• Support sales team by processing merchandise orders and coordinating events.

Tools

Microsoft Word

Excel

Job description

Tiffany & Co. Zurich Bahnhofstrasse is seeking an outgoing Operations Coordinator (m/f/d) on a one-year fixed-term contract. The role covers administration, inventory control, customer service, and shipping/receiving to elevate the client experience and support sales professionals.

Key duties include merchandise receiving, cycle counts, price changes, and post-sales service. The position requires 2–3 years in retail ops, strong MS Word/Excel skills, and fluency in German and English.