Sales Coordinator (m/f/d)

LVMH; Zürich; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

LVMH is seeking a Sales Coordinator On-Trade in Switzerland to support the On-Trade Sales team, ensuring efficient operations, accurate forecasting, and robust reporting. You will coordinate with customers and internal teams, manage pricing and contracts, and drive data integrity in SAP/Vistex and CRM systems.

You will collaborate with multi-market teams, handle confidential information, and contribute to the success of luxury wines & spirits in a fast-paced environment.

Qualifications

• Bachelor’s degree required or equivalent in business/finance/sales/SCM.
• 2–4 years in sales administration, sales coordination, or commercial support, preferably luxury wines & spirits.
• Experience in multi-market, international or matrix environments with cross-border coordination.

Responsibilities

• Provide day-to-day administrative and operational support to the Swiss On-Trade Sales team, including the Sales Director, National Sales Manager, Key Account Managers, and Area Sales Managers.
• Act as a key operational contact for customers and coordinate timely responses on pricing, product availability, innovations, limited editions, supply updates, and specific orders.
• Support in preparation for team & customer meetings, sales materials, product information, commercial communications, mailings, and translations.
• Manage competing requests, set priorities, and deliver accurate support within short deadlines, escalating trade-offs when required.
• Own the preparation and timely distribution of sales reports, dashboards, statistics, and performance updates.
• Analyse results by salesperson, customer, region, and product to identify trends, performance gaps, root causes, risks, and opportunities.
• Present clear conclusions, alert relevant stakeholders to material variances, recommend actions, and follow up on agreed corrective measures.
• Support volume planning and phasing by area sales managers; analyse actuals versus forecast, explain variances, challenge assumptions, and update forecasts based on trends, customer input, risks, and opportunities.
• Monitor SKU quotas and commercial allocations for limited-volume products at product level.
• Manage pricing, sales conditions, and rebate schemes in line with approved agreements.
• Resolve pricing discrepancies and coordinate the approval, documentation, and administrative follow-up of annual customer contracts through the relevant compliance tools.
• Monitor commercial partnerships, volume objectives, rebates, NSI, FTT, kickbacks, accruals, and trade spend, ensuring accurate budget visibility.
• Control partnership invoices, execute kickback processes, and support the follow-up of overdue payments with Finance and the Sales team.
• Handle pricing, contractual, financial, customer, and individual performance information with strict confidentiality.
• Maintain customer hierarchies, sales conditions, rebate structures, and commercial partnership agreements in SAP/Vistex.
• Act as a key contact for CRM and sales systems administration, ensuring accurate customer and commercial master data.
• Ensure data quality and consistency for reliable reporting, forecasting, pricing, and performance analysis.
• Manage POSM, samples, free goods, and activation materials; track promotional execution and recommend improvements with Sales and Marketing.
• Maintain internal control procedures, ensure compliance across sales administration and financial processes, and drive continuous process improvement.

Education

Bachelor’s degree in Business Administration, Sales, Finance, Supply Chain, or a related field

Tools

SAP

Vistex

Salesforce

DocuSign

Nintex

Job description

The Sales Coordinator On-Trade supports the commercial success of the On-Trade business in Switzerland. As a trusted partner to the Sales team, the role ensures efficient sales operations, high-quality customer coordination, accurate commercial execution, and actionable analysis of sales performance and forecasts. By coordinating internal stakeholders and headquarters, the position enables the Sales team to focus on customer and business development.
Type of contract: Temporary (1-2 years)
Start Date: 01.12.26 or 01.01.27

Job responsibilities

• Provide day-to-day administrative and operational support to the Swiss On-Trade Sales team, including the Sales Director, National Sales Manager, Key Account Managers, and Area Sales Managers.
• Act as a key operational contact for customers and coordinate timely responses on pricing, product availability, innovations, limited editions, supply updates, and specific orders.
• Support in preparation for team & customer meetings, sales materials, product information, commercial communications, mailings, and translations.
• Manage competing requests, set priorities, and deliver accurate support within short deadlines, escalating trade-offs when required.

Commercial Analysis & Forecasting

• Own the preparation and timely distribution of sales reports, dashboards, statistics, and performance updates.
• Analyse results by salesperson, customer, region, and product to identify trends, performance gaps, root causes, risks, and opportunities.
• Present clear conclusions, alert relevant stakeholders to material variances, recommend actions, and follow up on agreed corrective measures.
• Support volume planning and phasing by area sales managers; analyse actuals versus forecast, explain variances, challenge assumptions, and update forecasts based on trends, customer input, risks, and opportunities.
• Monitor SKU quotas and commercial allocations for limited-volume products at product level.

Pricing, Contracts & Trade Spend

• Manage pricing, sales conditions, and rebate schemes in line with approved agreements.
• Resolve pricing discrepancies and coordinate the approval, documentation, and administrative follow-up of annual customer contracts through the relevant compliance tools.
• Monitor commercial partnerships, volume objectives, rebates, NSI, FTT, kickbacks, accruals, and trade spend, ensuring accurate budget visibility.
• Control partnership invoices, execute kickback processes, and support the follow-up of overdue payments with Finance and the Sales team.
• Handle pricing, contractual, financial, customer, and individual performance information with strict confidentiality.

Systems, Data & Process Excellence

• Maintain customer hierarchies, sales conditions, rebate structures, and commercial partnership agreements in SAP/Vistex.
• Act as a key contact for CRM and sales systems administration, ensuring accurate customer and commercial master data.
• Ensure data quality and consistency for reliable reporting, forecasting, pricing, and performance analysis.
• Manage POSM, samples, free goods, and activation materials; track promotional execution and recommend improvements with Sales and Marketing.
• Maintain internal control procedures, ensure compliance across sales administration and financial processes, and drive continuous process improvement.

Profile

Education

• Bachelor’s degree in Business Administration, Sales, Finance, Supply Chain, or a related field.

Professional Background & Experience

• Minimum 2 to 4 years of experience in sales administration, sales coordination, or commercial support, ideally within the luxury, wines & spirits, or FMCG sector.
• Experience working in a multi-market, international, or matrix environment (interacting with local commercial teams, regional markets like Switzerland/Austria, and central headquarters).

Technical Skills & Systems

• Advanced Excel skills for reporting, pricing control, and data analysis.
• Mandatory: Strong proficiency in SAP (handling customer hierarchies, sales conditions, and rebates; Vistex experience is a strong plus).
• Familiarity with central or group support tools (e.g., forecasting platforms, Salesforce and e-signature/workflow tools like DocuSign or Nintex).

Languages

• German (ideally Swiss-German) & French: Professional working proficiency is essential.
• English: Fluent (working language for headquarters and cross-border alignment).
• Sales Enablement & Service: Proactive partner anticipating operational needs to empower sales teams.
• Energy & Drive: Dynamic, resilient, and responsive with a strong focus on sales success.
• Learning & Adaptability: Quick learner thriving in a fast-paced, multi-market environment.
• Coordination & Agility: Strong communicator bridging Swiss/Austrian commercial teams and French central support.
• Analytical Rigor: Highly structured and detail-oriented across pricing, contracts, invoicing, and workflows.
• Category Affinity: Commercial mindset with a passion for wines and spirits.

Additional information

We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.