On-Site IT Support Engineer – GMP Manufacturing

Nsc Global

Kaiseraugst

On-site

CHF 70,000 - 110,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

NSC Global in Switzerland is seeking an IT Support Engineer to provide dedicated on-site support within a GMP manufacturing environment. You will ensure availability and performance of workplace technology, production-supporting systems, and peripherals.

As many technologies are located in controlled manufacturing areas, this role requires a consistent on-site presence to minimize disruption to production operations and to support desktops, printers, and production peripherals.

Qualifications

Experience providing end-user computing and desktop support in enterprise environments.
Strong knowledge of Windows operating systems, hardware, and Microsoft 365.
Experience administering Active Directory user accounts and permissions.
Familiarity with ticketing systems such as ServiceNow or Jira Service Management.
Understanding of LAN, WAN and wireless networking concepts.
Experience supporting printers and manufacturing peripherals.
Knowledge of IT asset management and hardware lifecycle processes.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently while managing multiple priorities.

Responsibilities

Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
Diagnose and resolve hardware, software, operating system, and user issues.
Manage incidents and service requests through ITSM platforms.
Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
Install, configure, maintain, and troubleshoot office and manufacturing printers.
Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes.
Support barcode scanners and other production-floor peripherals used within manufacturing operations.
Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
Document support activities and maintain compliance with operational, security, and regulatory requirements.