IT Support Engineer

Nsc Global; Basel; On-site; CHF 70,000 - 90,000; Full time

Job summary

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP manufacturing environment. You will ensure availability and performance of workplace technology, production-supporting systems, and network connectivity on the manufacturing floor.

Role requires hands-on support on-site in controlled areas, coordinating with infrastructure and remote teams to resolve escalated issues and maintain accurate IT asset records.

Qualifications

• End-user computing and desktop support in enterprise environments.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ITSM ticketing systems such as ServiceNow or Jira Service Management.
• Understanding of LAN, WAN and wireless networking concepts.

Responsibilities

• Provide deskside and walk-up support for Windows devices and Microsoft 365 applications.
• Diagnose and resolve hardware, software, OS, and user-related issues.
• Manage incidents and service requests through ITSM platforms (ServiceNow, Jira Service Management).
• Perform Active Directory administration including onboarding, offboarding, password resets, and group management.
• Deliver IT support within GMP-controlled manufacturing environments while adhering to procedures and compliance.

Skills

Windows OS

Microsoft 365

Active Directory

ITSM tools

Networking

Printers & peripherals

IT asset mgmt

Troubleshooting

Customer service

Independent worker

Education

Degree in Information Technology

Tools

ServiceNow

Jira Service Management

Job description

Overview

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.

As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands‑on assistance and ensure minimal disruption to production operations

Responsibilities

• Provide deskside and walk‑up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system, and user‑related issues.
• Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
• Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
• Deliver IT support within GMP‑controlled manufacturing environments while adhering to site procedures and compliance requirements.
• Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
• Install, configure, maintain, and troubleshoot office and manufacturing printers.
• Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print‑quality troubleshooting, and integration with manufacturing processes.
• Support barcode scanners and other production‑floor peripherals used within manufacturing operations.
• Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
• Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Qualifications

Required Experience & Skills

• Experience providing end‑user computing and desktop support within enterprise environments.
• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
• Understanding of LAN, WAN, and wireless networking concepts.
• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
• Knowledge of IT asset management and hardware lifecycle processes.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while effectively managing multiple priorities.

Preferred Qualifications

• Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.
• Understanding of GMP regulations and controlled area working practices.
• ITIL, CompTIA, Microsoft, or similar industry certifications.
• Degree or diploma in Information Technology or a related field.