Night Audit Agent H/F

Luna Capital; Gstaad; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

The Luna Capital luxury hospitality group is seeking an experienced Front Office Night Auditor in the Bern/Gstaad area. You will check guests in/out, manage overnight Front Office operations, and ensure accurate financial reporting in the PMS.

Fluency in French and English is required, with German a plus. Proficiency with Cloudbeds PMS, outstanding grooming, and discretion are essential for delivering seamless guest experiences.

Qualifikationen

• Bachelor’s degree in hospitality management or equivalent.
• Minimum 2 years’ proven experience in a similar front office role within luxury hotels.
• Fluent in French and English; German is a plus; Russian/Arabic are advantages.

Aufgaben

• Welcome guests on arrival and escort them to their suite, residence, or private chalet.
• Perform check-in procedures and provide guests with information about the destination and services.
• Promote the property's services, restaurants, bars, and spa facilities as appropriate.
• Handle guest departures, check-out procedures, and billing processes.
• Manage Front Office accounting procedures, including invoice validation and daily financial reports.
• Conduct nightly audits and ensure PMS transaction accuracy.
• Ensure safety and security of the property during night hours.
• Monitor guest satisfaction and build guest loyalty.
• Apply Ultima's service standards and values in all aspects of the role.

Kenntnisse

French & English fluency

Excellent communication

Upselling ability

Discretion & grooming

Team coordination

Ausbildung

Bachelor’s degree in Hospitality Management

Tools

Cloudbeds PMS

Jobbeschreibung

• Welcome guests upon arrival and escort them to their suite, residence, or private chalet.

• Perform check-in procedures and provide guests with information about the destination, local activities, and services available.

• Promote the property's services, restaurants, bars, and spa facilities, depending on the specific property within the group.

• Handle guest departures, check-out procedures, and billing processes.

• Manage Front Office accounting procedures, including invoice validation, payment reconciliation, and preparation of the daily financial report for management.

• Perform the daily night audit and ensure the accuracy of all financial transactions recorded in the Property Management System (PMS).

• Ensure the safety and security of the property throughout the night.

• Monitor guest satisfaction during their stay and at departure, ensuring a seamless and memorable experience.

• Build guest loyalty and promote the group's other destinations and properties.

• Apply Ultima's service standards, procedures, and values in all aspects of the role.

• Degree from a recognized hospitality management school (Bachelor’s degree or equivalent qualification such as a Higher National Diploma).

• Minimum of 2 years’ proven experience in a similar role within luxury hotels or high-end hospitality establishments.

• Fluent in French and English; German is an asset depending on the destination, while Russian and Arabic are considered a plus.

• Proficiency in the Cloudbeds Property Management System (PMS) and strong understanding of Front Office operations.

• Excellent communication skills, with a strong ability to build positive relationships with guests and colleagues.

• Strong commercial mindset with the ability to promote the property’s services through upselling opportunities and promote the destinations within the Ultima Collection.

• Flexible, reliable, and available to work overnight shifts according to operational requirements.

• Ability to make sound decisions and independently manage Front Office operations during night hours.

• Impeccable grooming, professional presentation, and outstanding interpersonal skills.

• Strong attention to detail and ability to handle confidential information with discretion.