Network Support Engineer - Customer Experience & Incidents
Point One Navigation, Inc.
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Job summary
Point One Navigation is seeking a Network Customer Support Engineer to own the customer experience tied to the reliability, visibility, and operational health of our correction network. This player-coach role combines hands-on case work with building scalable support processes.
You’ll collaborate with Engineering, Network Operations, and FAEs to diagnose issues, communicate clearly with customers during investigations, and design tools to improve network reliability at scale.
Job description
Point One Navigation is seeking a Network Customer Support Engineer to own the customer experience tied to the reliability, visibility, and operational health of our correction network. This player-coach role combines hands-on case work with building scalable support processes.
You’ll collaborate with Engineering, Network Operations, and FAEs to diagnose issues, communicate clearly with customers during investigations, and design tools to improve network reliability at scale.
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