Mission-Critical Network Ops & Product Owner

Connect44 Sarl; Bern; Hybrid; CHF 110,000 - 160,000; Full time

Benefits offered by this job

High-impact project

Secure environment

DevSecOps collaboration

12-month engagement

Job summary

Connect44 Sarl in Bern is seeking a Dispatcher / Product Owner / Business Operations Engineer (m/f/d) to coordinate IT services and own product outcomes for critical Swiss networks. You will drive daily operations, manage incidents and changes, and support agile sprints within a DevSecOps team in a highly secure environment.

The role combines operational coordination, agile product ownership, and service management to ensure secure, reliable delivery of network services.

Qualifications

• Experience in IT service coordination, product ownership, or business operations within complex infrastructure.
• Familiar with ITIL, DevSecOps, and service management principles.
• Strong communication and stakeholder management skills.
• Ability to work on-site in a highly secure environment.
• Valid Swiss work permit and residence is mandatory.
• References: minimum of two professional references (not older than 5 years).

Responsibilities

• Plan, coordinate, and monitor daily operational activities across technical and operational teams.
• Act as the primary contact for incident and change coordination on the Führungsnetz Schweiz.
• Support 12 Agile Sprints annually within the IP & GW Engineering DevSecOps Team (LCM Campus LAN).
• Oversee project rollouts and service fulfillment for new and existing network services.
• Manage production schedules and coordinate the transition of new applications into production.
• Execute and monitor ITIL-based Service Operation and Service Transition processes.
• Track performance, ensure KPI achievement, and prepare management reports.
• Support development and operations teams in production workflows and process optimization.
• Initiate tuning, automation, and performance measurements to enhance service efficiency.
• Create and maintain availability reports and outage statistics.
• Coordinate installations, integration tests, and implementation of security solutions.
• Define and implement quality assurance and escalation procedures in Dispatching.
• Contribute across all project phases: Initialization, Design, Implementation, Rollout, Operation, and Decommissioning.

Skills

IT service coordination

Product ownership

Business operations

Stakeholder management

Tools

ITIL

DevSecOps

Service Management

Job description

Connect44 Sarl in Bern is seeking a Dispatcher / Product Owner / Business Operations Engineer (m/f/d) to coordinate IT services and own product outcomes for critical Swiss networks. You will drive daily operations, manage incidents and changes, and support agile sprints within a DevSecOps team in a highly secure environment.

The role combines operational coordination, agile product ownership, and service management to ensure secure, reliable delivery of network services.