Membership Engagement & CRM Specialist

irfofficial; Schweiz; Remote; CHF 85.000 - 115.000; Vollzeit

Zusammenfassung

IRF in Switzerland is seeking a Membership Officer to manage the full membership cycle, maintain CRM data, and support engagement and communications across the organization.

You will collaborate with internal teams and stakeholders, coordinate events, and contribute to reporting and continuous improvement of membership processes. Fluency in English is required; willingness to travel internationally is expected.

Qualifikationen

• Bachelor's degree in business administration, communications, international relations, marketing, or a related field.
• 2–4 years in membership services, stakeholder engagement, customer relations, sales, or association management.
• Strong organisational and administrative skills with attention to detail.
• Excellent interpersonal and communication skills in English; additional languages are an asset.
• Familiarity with Salesforce or a similar CRM; knowledge of system automation and workflows is an asset.
• Ability to manage multiple priorities and work collaboratively in an international environment.
• Willingness to travel internationally when required.

Aufgaben

• Oversee membership administration in the CRM throughout the member cycle, maintaining accurate records and contact data.
• Support implementation and maintenance of system integrations, automations, and workflows.
• Respond to member inquiries promptly and professionally, providing ongoing support.
• Support preparation and distribution of membership materials, documents, and resources.
• Coordinate IRF Committee activities.
• Assist in implementing member engagement initiatives to strengthen participation and retention.
• Lead generation and outreach to promote IRF's value to prospective members.
• Coordinate regular communications and newsletters with members.
• Gather member feedback and analyze engagement trends.
• Plan and coordinate member participation in conferences, webinars, meetings, and networking events.
• Liaise with members, speakers, partners, sponsors, and exhibitors for smooth event delivery.
• Ensure a positive experience for members during events and identify opportunities to add value.

Kenntnisse

Organisational skills

Interpersonal communication

English proficiency

CRM knowledge

Multi-language ability

Data reporting

Cross-border collaboration

Ausbildung

Bachelor's degree in business administration

Tools

Salesforce or similar CRM

Jobbeschreibung

IRF in Switzerland is seeking a Membership Officer to manage the full membership cycle, maintain CRM data, and support engagement and communications across the organization.

You will collaborate with internal teams and stakeholders, coordinate events, and contribute to reporting and continuous improvement of membership processes. Fluency in English is required; willingness to travel internationally is expected.