FI Administration & Business Support - ref. 1116

Cornèr Banca SA; Lugano; Vor Ort; CHF 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

WFH flexibility

Benefits & incentives

Well-being activities

Zusammenfassung

Cornèr Banca SA in Lugano seeks a motivated candidate to join the FI Administration & Business Support team. You will ensure operational and administrative coverage for the network of financial intermediaries, handling requests, providing support, and ensuring accurate case management in line with procedures and timelines.

Excellent knowledge of Swiss national languages (IT, FR, DE) and English (C1) is required in writing and speaking.

Qualifikationen

• Excellent knowledge of Swiss national languages (IT, FR, DE) and English (C1) both written and spoken.
• Excellent knowledge of Microsoft Office, especially Excel and Word.
• Ability to draft administrative documentation in at least two national languages.
• Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail.
• Experience in banking/financial sector or administrative support functions (preferred).
• Resident in Ticino or willing to relocate.

Aufgaben

• Provide administrative support to the function’s activities.
• Manage and monitor special cases, ensuring ownership and resolution in line with agreed priorities.
• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy and compliance with service standards.
• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload.
• Handle any credit card-related requests in coordination with relevant internal teams.
• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring.

Kenntnisse

Language proficiency

Microsoft Office

Communication skills

Team collaboration

Tools

Excel

Word

Jobbeschreibung

We are looking for a highly motivated and qualified candidate to join our FI Administration & Business Support team. The successful candidate will ensure the operational and administrative coverage of activities supporting the network of financial intermediaries, providing timely handling of requests, administrative support and accurate case management, in compliance with defined procedures and service timelines. Excellent knowledge of the Swiss national languages (IT, FR, DE) and English (minimum C1 level), both written and spoken, is required.

Key Resopnsabilities

• Provide administrative support to the function’s activities

• Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities

• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards

• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload

• Handle any credit card-related requests in coordination with the relevant internal teams

• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring

What do we offer?

• Flexibility in working from home and in managing working hours, depending on the role and operational requirements, while ensuring a healthy work-life balance.

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

• Excellent knowledge of Microsoft Office (especially Excel and Word)

• Ability to draft administrative documentation in at least two national languages

• Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail

• Fast learner, operational flexibility and solution-oriented mindset

• Team-oriented attitude and ability to collaborate across functions

• Excellent knowledge of national languages (IT, FR, DE) and English (minimum C1 level), both written and spoken, is required.

• Previous experience in similar roles within the banking/financial sector or in administrative support functions (preferred)

• Resident in Ticino or willing to relocate

• Experience level: Mid