Medical Information Specialist (m/w/d)

LHH; Zürich; Remote; CHF 110,000 - 140,000; Full time

Job summary

The Medical Information Specialist (m/w/d) will join a global Medical Affairs team based in Glattbrugg, Zürich. You will provide evidence-based medical information to healthcare professionals, patients, and internal stakeholders, while contributing to scientific content development and compliance reviews.

You will collaborate with Clinical Development, Pharmacovigilance, Quality, Marketing, and Global Medical Operations.

Qualifications

• Experience in Medical Information, Medical Affairs, Scientific Communications, Pharmacovigilance, or a related field.
• Strong ability to interpret and communicate complex scientific data.
• Excellent written and verbal communication skills.
• Experience in a regulated pharmaceutical/biotech environment.
• Familiarity with reviewing medical and promotional materials is advantageous.
• Ability to work effectively within international teams.

Responsibilities

• Provide timely, accurate, balanced medical information to healthcare professionals, patients, caregivers, and internal teams via phone, email, live chat, and forms.
• Respond to complex and escalated global medical inquiries.
• Develop and update SRLs, FAQs, and other medical information resources.
• Participate in medical/scientific review of promotional and non-promotional materials for compliance.
• Collaborate with Clinical Development, Pharmacovigilance, Quality, Marketing, Market Access, Medical Affairs, and Global Medical Operations.
• Assist in planning and staffing Medical Affairs booths at congresses and provide scientific support at events.
• Ensure adherence to global medical information processes and best practices.
• Use medical information systems to document inquiries and derive customer insights.
• Analyze inquiry trends to shape medical strategies and content development.

Skills

Medical information

Scientific communications

Cross-functional teamwork

Regulatory/compliance knowledge

Pharmacovigilance experience

Job description

We are looking for an experienced Medical Information Specialist (m/w/d) to join a global Medical Affairs team in Glattbrugg canton of Zurich.

In this role, you will serve as a key scientific resource, providing accurate, evidence-based medical information to healthcare professionals, patients, caregivers, and internal stakeholders. You will also contribute to the development of medical content, support promotional material reviews, and collaborate with cross-functional teams to ensure compliance and scientific excellence.

Main Responsibilities :

• Provide timely, accurate, balanced, and scientifically sound medical information in response to unsolicited inquiries from healthcare professionals, patients, caregivers, and internal teams through various communication channels (phone, email, live chat, and Medical Information Request Forms).
• Manage and respond to complex and escalated global medical inquiries from healthcare professionals.
• Develop, maintain, and update Standard Response Letters (SRLs), Frequently Asked Questions (FAQs), and other medical information resources to ensure the global Medical Information database remains current and evidence-based.
• Participate in the medical and scientific review of promotional and non-promotional materials, ensuring compliance with applicable regulations and scientific accuracy.
• Collaborate closely with cross-functional stakeholders, including Clinical Development, Pharmacovigilance, Quality, Marketing, Market Access, Medical Affairs, and Global Medical Operations teams.
• Lead or support the planning and staffing of Medical Affairs booths at national and international medical congresses, providing scientific support and information to customers and stakeholders.
• Ensure adherence to global medical information processes, standards, and best practices.
• Utilize medical information systems to accurately document inquiries, generate customer insights, and communicate emerging medical trends and insights to relevant stakeholders.
• Analyze medical inquiry trends and customer insights to help shape medical strategies and support the development of future medical content.

Your Profile:

• Experience in Medical Information, Medical Affairs, Scientific Communications, Pharmacovigilance, or a related pharmaceutical/biotech field.
• Strong ability to interpret and communicate complex scientific and medical data.
• Excellent written and verbal communication skills.
• Experience working in a regulated pharmaceutical, biotechnology, or life sciences environment.
• Familiarity with the review of medical and promotional materials is an advantage.
• Ability to work effectively within cross-functional and international teams.

Additional Information:

• Duration: 12 months
• Start Date: 01.01.2027
• Workload: 100%
• Work location: Glattbrugg canton of Zurich
• Remote work: yes full remote need to go once per month to the office
• Working hours: Regular business hours