Luxury Store Manager: Lead Elite Teams & VIP Clients

Ceebly; Genf; On-site; CHF 120,000 - 180,000; Full time

Job summary

Ceebly is seeking an experienced Store Manager in Switzerland to lead luxury boutique teams across Geneva/Lausanne and Zurich markets. You will drive sales, elevate client experiences, and oversee daily operations, including CRM-driven clienteling and VIP relationship management.

The role requires strong leadership, a proven track record in premium retail, and fluency in French and English (Geneva/Lausanne) or German and English (Zurich). A hands-on, results-oriented approach is essential.

Qualifications

• At least 5 years' experience in premium or luxury retail, including 2–3 years in management.
• Proven track record in driving sales performance and meeting commercial targets.
• Strong leadership, coaching and people-development skills.
• Excellent knowledge of retail KPIs, CRM and clienteling practices.
• Outstanding interpersonal skills and a genuine passion for customer experience.
• Hands-on leadership with strong organisational abilities.
• Experience in luxury fashion, watches, jewellery, or premium beauty is highly valued.

Responsibilities

• Lead, motivate and develop high-performing sales teams.
• Drive revenue growth and achieve sales targets while monitoring KPIs.
• Develop CRM and clienteling initiatives to strengthen loyalty.
• Oversee boutique operations, stock, and visual merchandising.
• Provide accurate commercial reporting and performance analysis.

Skills

Leadership

Team development

Sales performance

Clienteling

CRM knowledge

KPI knowledge

Tools

CRM software

Job description

Ceebly is seeking an experienced Store Manager in Switzerland to lead luxury boutique teams across Geneva/Lausanne and Zurich markets. You will drive sales, elevate client experiences, and oversee daily operations, including CRM-driven clienteling and VIP relationship management.

The role requires strong leadership, a proven track record in premium retail, and fluency in French and English (Geneva/Lausanne) or German and English (Zurich). A hands-on, results-oriented approach is essential.