Store Manager (M/W/D)

LVMH Group; Crans-Montana; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Louis Vuitton in Crans-Montana is seeking a Store Manager to lead our luxury boutique and champion the brand promise. You will develop the store team through hands-on coaching, build sustainable client relationships, and translate business goals into actionable plans to drive growth.

The role requires strong leadership in a premium retail environment, fluency in French and English, and the ability to manage operations and budget while delivering exceptional client experiences in a high‑end

Qualifikationen

• Strong managerial experience in luxury retail.
• Proven ability to develop client relations and drive sales.
• Fluent in French and English; German a plus.

Aufgaben

• Lead and develop the store team; identify and recruit talents; set targets and monitor performance.
• Cultivate a comprehensive understanding of the store's business; maximize product category performance and clienteling usage.
• Oversee store operations, budgets, and losses; ensure policy adherence and risk management.
• Model selling excellence on the floor; provide timely coaching and represent the brand at events.

Kenntnisse

Leadership

Team development

Clienteling

Budget management

Luxury retail knowledge

Bilingual (French & English)

Communication skills

Jobbeschreibung

We are looking for a Store Manager in our Crans-Montana Resort location.

As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands‑on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities

Team Management and Development

• Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions

Client and Business Development

• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team…) and fostering synergies between categories
• Build a loyal Clientele, leveraging all clienteling tools
• Establish a Client‑centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
• Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
• Be aware of the competitive landscape and market trends

Store Operations

• Lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
• Ensure policies, standards and Louis Vuitton procedures are implemented and maintained
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
• Monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
• Oversee store security and health and safety matters
• Manage external supplier relationship and contracts

Role Model on Selling and Floor Management

• Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence
• Provide consistent and qualitative feedback, coach the team on the spot
• Represent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products

Profile

We are looking for a strong entrepreneurial retail profile, with profound managerial experience and strong sense of Client development and the following skills:

• Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image.
• Proactive, results‑driven individual, demonstrating initiative and commercial creativity
• Strong communication, social and Networking Skills
• Management and Leadership Skills - ability to lead and coach a team
• Good reporting and analytical skills
• Autonomous, self‑motivated, able to be flexible
• Fluency in French and English; German and other languages are a plus

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.