Luxury Client Experience Ambassador - Remote & Multilingual

Universal Genève; Genf; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Home office option

Referral program

Culture of feedback

Zusammenfassung

Universal Genève is seeking a Customer Service Ambassador to provide exceptional client experiences and ensure every interaction is handled with precision and care. You'll act as the first point of contact for inquiries, managing a diverse range of client topics including product information and after-sales support.

This role demands fluency in English, French, and German, along with strong communication skills and attention to detail.

Qualifikationen

• At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles.
• Natural sense of ownership, accountability, and follow-through.
• Ability to balance process discipline with adaptability and client sensitivity.

Aufgaben

• Act as the first point of contact for all client inquiries via phone and email.
• Handle a broad range of client topics, including product information, availability, and after-sales.
• Manage client escalations with ownership and composure.

Kenntnisse

Luxury client services

Fluent in English

Fluent in French

Fluent in German

Strong communication skills

Attention to detail

Organizational skills

Jobbeschreibung

Universal Genève is seeking a Customer Service Ambassador to provide exceptional client experiences and ensure every interaction is handled with precision and care. You'll act as the first point of contact for inquiries, managing a diverse range of client topics including product information and after-sales support.

This role demands fluency in English, French, and German, along with strong communication skills and attention to detail.