Lux Wellness Reservations Specialist

L.RAPHAEL; Genf; Vor Ort; CHF 42.000 - 66.000; Vollzeit

Zusammenfassung

L.RAPHAEL Genève is seeking a Reservations Agent to be the first point of contact for guests, handling calls, reservations and information on treatments and services in a premium, Swiss-quality environment.

Based in Israel, the role requires fluent English and Hebrew, excellent guest service, and the ability to work in a fast-paced, luxury hospitality setting. Daytime hours with some early evenings, office-based, supporting a global wellness brand.

Qualifikationen

• Excellent communication and guest service skills.
• Fluent English (additional languages an advantage).
• Comfortable in a busy reservations environment.

Aufgaben

• Answer incoming calls in a professional, courteous and brand-aligned manner.
• Take, amend, confirm and cancel reservations.
• Provide guests with information on treatments, availability, pricing and services.
• Accurately update the reservation system.
• Handle guest enquiries, requests and follow-ups.
• Coordinate with the spa and operations teams when needed.
• Meet call-handling and reservation targets.
• Represent L. Raphael with elegance and care at every contact.

Kenntnisse

Fluent English

Hebrew

Guest service excellence

Jobbeschreibung

L.RAPHAEL Genève is seeking a Reservations Agent to be the first point of contact for guests, handling calls, reservations and information on treatments and services in a premium, Swiss-quality environment.

Based in Israel, the role requires fluent English and Hebrew, excellent guest service, and the ability to work in a fast-paced, luxury hospitality setting. Daytime hours with some early evenings, office-based, supporting a global wellness brand.